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    Night Concierge - London, United Kingdom - EstateAgencyRecruiters

    EstateAgencyRecruiters
    EstateAgencyRecruiters London, United Kingdom

    1 week ago

    Default job background
    permanent Tourism / Travel / Hospitality
    Description

    Night Manager Role / Concierge

    We are looking for a Night Manager to run a small family, 30-bedroom Boutique Hotel in London W2 Bayswater (accomodation included).

    Salary:

    Up to £20,000 per annum Hours - 48per week 17.00pm to 22.00 pm 6 days a week, must live in 22.00pm to 08.00 am

    Holiday:

    28 days paid holiday Pension: Employer pension contribution

    Job Summary

    A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

    What will I be doing?

    As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that our Guests have an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:


    • Oversee the entire Front Office operation to maintain high standards


    • Serve as a point of contact for Guests
    • Complete Night Audit duties


    • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities


    • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy


    • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel


    • Manage, record and promptly resolve issues or emergencies that arise


    • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area


    • Act in accordance with all security and emergency procedures and manage the instigation of these, as required


    • Compile adequate handover to Early staff / Duty Manager


    • Act in accordance with policies and procedures when working with front of house equipment and property management systems


    • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas

    What are we looking for?

    To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


    • Previous supervisory experience in Front Office within the hotel/leisure/retail


    • Good level of IT proficiency


    • Excellent leadership, interpersonal and communication skills


    • Accountable and resilient


    • Commitment to delivering a high level of customer service


    • Ability to work under pressure
    • Excellent grooming standards


    • Flexibility to respond to a variety of work situations


    • Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities:

    ? Previous experience in the hotel industry

    ? Previous experience with Front Office Management Systems

    ? Previous experience with cash handling

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