Head of Event Operations - London, United Kingdom - Govnet Communications
Description
At GovNet, we create communities through events.We run conferences and training courses that serve and improve the communities we are passionate about.
We are experts with a deep understanding of the evolving challenges these communities face and we have made it our mission to help them.
We are proudof the impact we've made on our markets, serving delegates from across the public sector in the UK.
The role:
The Head of Event Operations and Customer Experience will direct and oversee the company's key exhibitions and conferences logistics, and customer experience functions, to operate efficiently and smoothly.
The operations team includes a Sponsor Liaison function which acts as a single point of contact with all of our sponsors and exhibitors.
It's aimed at providing a 5-star service for our clients and ensure their experience with us meets and exceeds theirexpectations.
Our Meetings function works to arrange and deliver onsite meetings between our sponsors, exhibitors and delegates that are directly relevant to them.
It focuses on ensuring we are creating connections between the right people to improve the event's impactfor all parties and facilitate useful interactions.
The Head of Event Operations will work with senior leadership to deliver the company's operations strategy and have responsibility for the relationships with key suppliers and venues to deliver outstanding on-site experiences.
Duties andresponsibilities:
Essentialskills and experience:
- Experience in managing several teams at the same time
- Strong operations background, but ready to take on a more strategic role (while still being willing to get stuck in when needed)
- Leadership and management skills, with the ability to set and prioritise goals and manage the performance of a large group of people working across different functions?
- Outstanding organisational skills?
- Selfmotivated, professional and focused in all aspects of work??
- Calm yet effective under pressure??
What do we offer
We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our worktogether.
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