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    Customer Service Advisor - Peterborough, United Kingdom - Eakin Healthcare Group

    Eakin Healthcare Group
    Eakin Healthcare Group Peterborough, United Kingdom

    14 hours ago

    Default job background
    Permanent Full time
    Description

    ABOUT THE ROLE

    As a Customer Service Advisor you will provide the best possible customer service to our customers, contributing towards the success of the business by going above and beyond to meet our customers' expectations and fulfilling their needs in a safe and timely manner.

    KEY ACTIVITIES

  • Prescription Processing
  • Inbound Customer Contact
  • Proactive Order Delivery Monitoring
  • Product & Account Administration
  • Customer Complaints and Compliments

    • Other

  • To attend relevant training courses
  • To adhere to the company's Equal Opportunities policy and Dignity at work policy
  • To adhere to the company's' Health and Safety policy
  • To adhere to the company's Quality policy and Environmental policy
  • To undertake other duties as may be reasonably required

    • KEY SKILLS

    Essential

  • Previous experience working in Customer Service
  • Friendly personality with a "can-do" attitude
  • The ability to work as part of a small team with limited direct supervision.
  • The ability to handle queries professionally and efficiently with sensitivity
  • The ability to deliver a high-quality service
  • Conscientious and able to act proactively

    • Desirable

  • Previous experience in the healthcare sector
  • Experience of promoting products and services to existing and potential customers

    • KEY WORKING RELATIONSHIPS

    Internal

  • To liaise with warehouse and Courier service to meet the needs of the customer
  • Good communication with Key Account Director and Territory Managers
  • Escalate customer dissatisfaction to the Customer Experience Manager
  • Point of contact for interdepartmental requests e.g. Accounts

    • External

  • Liaise with the Stoma Care Nurse, GP surgeries & other healthcare professionals
  • To attend exhibitions, and open days as and when required

    • ADDITIONAL INFORMATION

  • Blended home/office working shifts available
  • Monday – Friday: 7.5 hours a day between the hours 8:30 -17:30 on a shift rotation
  • 1 in 8 Saturdays 8:30 – 12:30
  • Total 38 hours a week
  • Objective based bonus

    • COMPETENCIES

    Customer Focus

    Building strong customer relationships and delivering customer-centric solutions.

    Manages Complexity

    Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

    Drives Results

    Consistently achieving results, even under tough circumstances.

    Collaborates

    Building partnerships and working collaboratively with others to meet shared objectives.

    Communicates Effectively

    Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

    Instils Trust

    Gaining the confidence and trust of others through honesty, integrity, and authenticity.

    Nimble Learning

    Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

    Being Resilient

    Rebounding from setbacks and adversity when facing difficult situations.

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