- Always maintain the safety of team and clients.
- Provide exceptional customer service with a friendly and professional demeanour.
- Greet clients in person and over the phone.
- Assist with seating arrangements and food service.
- Relay orders to the team and ensure timely execution.
- Maintain a clean and organized terminal.
- Assist with event-related tasks and maintenance.
- Escort passengers and crew to and from aircraft.
- Collaborate with third-party partners to deliver outstanding service.
- Follow documented procedures and retain evidence of performance.
- Exercise duty of care and adhere to health and safety policies.
- 1-2 years in aviation, airline, hotel, or hospitality preferred.
- Knowledge of another language is a plus.
- High school education.
- Strong interpersonal and communication skills.
- Excellent customer service abilities.
- Proficiency in IT skills (MS Office, database management).
- Professional appearance.
- Full driving license.
- Right to work in the UK.
- Effective interpersonal and communication skills.
- High energy level.
- Attention to detail and ability to work independently.
- Strong client interaction experience.
- Excellent organizational and time management skills.
- Analytical and solutions-driven.
- Team-oriented with effective collaboration skills.
- Manages difficulty and complexity.
- Acts with integrity.
- Innovates and introduces improvements.
- Designs plans for alternative actions.
- Solutions-driven and uses analytical techniques.
- People-oriented with effective teamwork and acknowledgment of others' contributions.
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Guest Experience Executive - Maidstone, United Kingdom - OAKLANDS GLOBAL
Description
Guest Experience Executive
Key Information
Kent
£21,
Permanent
Rob Woodward
Oaklands Global are currently looking to recruit a Guest Experience Executive for a reputable client based in London on a permanent basis. The Guest Experience Executive will report to the Operations Supervisor.
The Guest Experience Executive will perform a first-tier job, which means that any client coming into the FBO terminal will be greeted by them. Owning the role of first contact, a Guest Experience Executive is extremely important as a customer will deem the rest of the hospitality/experience setting as good or bad as the first point of contact is portrayed
Key Responsibilities
Requirements