- Agresso Support Consultant
- Fully Remote
- Salary up to £45K (see benefits below)
- Permanent- Full Time
- To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate
- Investigate, process and document application defects passed to the Application Support team
- Handle customer escalations, taking ownership of complicated issues and always keeping customers updated of progress
- Investigate, document and present to the Team Leader process improvements that enhance the customer experience
- You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development
- Thorough knowledge of Agresso (Unit4 ERP) Finance. Any experience with Logistics, PCB or HR/Payroll would be desirable
- Experience of supporting multiple clients would be advantageous
- Strong communication skills and fluent in English (verbal and written)
- Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
- Exceptional customer facing skills, understand and be able to implement the concept of exceptional Customer Service
- Exhibit good analytical and problem-solving abilities
- Ability to manage your own time to prioritise workload and meet deadlines
- Friendly and professional manner with an enthusiastic positive approach to tasks
- Able to use initiative and work alone, and as part of a team
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Agresso Support Consultant - Manchester, United Kingdom - Acuro Associates Ltd
1 week ago
Description
This is a great opportunity for an Agresso Support Consultant or Analyst to join a small team who provide remote Agresso support to external customers.
Are you looking for the next step in your career and would you like to work for a leading Unit4 partner, then read on.
Role info:
As an Agresso Support Consultant, you are the first point of contact for customers on IT and Finance Business Application related questions for their solutions.
You will need to provide a professional, efficient, and effective support service to customers in the resolution of support cases and the completion of a variety of other tasks required to support their customer base.
Requirements:
My client is a leading Unit4 Software Partner who provide ERP software for service centric organisations.
They are an extremely employee focussed company with a dynamic leadership team that love to give back to the community.
They have great work ethics and give you space to grow and excel.Company benefits include 25+ days leave and birthday leave, pension, healthcare cash plan, life cover, parental leave and charitable leave, employee wellbeing, social events and team building
