- Review and process customer orders, acknowledging orders within agreed timescales.
- Monitor customer orders on a daily, weekly, monthly basis through daily maintenance of an open order backlog and daily updates from Procurement and Planning Teams.
- Coordinate with Procurement, Planning, Warehouse and Transport Teams to meet customer delivery requirements.
- Liaise with the Finance team to resolve credit queries.
- Process customer complaints acting as interface between customers and internal Teams to resolve.
- Maintain regular contact with relevant external Sales Teams to ensure they are kept updated of any issues/ changes as required.
- Maintain customer profiles with customer specific delivery instructions, contact details and any other customer specific information to provide visibility to other members of the Customer Service Team.
- Contact customers frequently offering help and support and build relationships with customers
- Provide lead time/ delivery information/ stock availability to customers and Sales Teams on request.
- Operating in a fast-paced environment to challenging deadlines
- Experience in Customer Service ideally in an office environment
- Excellent oral and written communication skills
- Excellent organizational and planning skills
- Strong MS Office, particularly advanced Excel skills
- Can demonstrate the ability to prioritise, multi-task whilst retaining attention to detail and accuracy.
- Previous experience with BaaN and CRM would be a distinct advantage
- Self-motivated and flexible
-
Customer Service Administrator
Found in: Click to Hired UK C2 - 6 days ago
Avenue Scotland - FALKIRK Glenrothes, United Kingdom Permanent, Full timeA fantastic opportunity has come up with our well established Glenrothes based client. They are looking for a Customer Service Administrator to join their busy team. · Your role will be to provide customers with an excellent, reliable and efficient service in line with customer e ...
-
Events & Services Administrator
Found in: Jooble UK O C2 - 6 days ago
Arnold Clark Group Kirkcaldy, Fife, United KingdomWe are currently recruiting for a new Service Advisor to help us keep our Kirkcaldy Kiabranch running smoothly. · Full time, Monday – Friday 8am – 5.30pm and rotational Saturdays. · Our Service Advisors are responsible for delivering and sustaining a fantastic experience for al ...
-
DPS Administration Apprenticeship Intake 2024
Found in: SonicJobs Direct Apply UK - 2 days ago
DPS Group Glenrothes, United Kingdom Full timeWhat Are We Looking For? · DPS Group is delighted to welcome applications for our 2024 Apprentice Intake at our head office in Glenrothes. Do you have a passion for technology and innovation? If so, our Administration Apprenticeship could be the perfect opportunity for you Join u ...
-
Customer Service Administrator
Found in: Click to Hired UK C2 - 3 days ago
Wild Recruitment Perth, United Kingdom Contract, Full timeCustomer Services Administrator - Perth · We are looking for Customer Service Administrators to join a busy office in Perth. · The role will include: managing customers billing, admin work, answering customer emails, answering phones and making telephone calls to customers to he ...
-
Customer Service Administrator
Found in: Talent UK 2A C2 - 3 days ago
Wild Recruitment Perth, United Kingdom ContractCustomer Services Administrator - PerthWe are looking for Customer Service Administrators to join a busy office in Perth. The role will include: managing customers billing, admin work, answering customer emails, answering phones and making telephone calls to customers to help wit ...
-
Customer Service Administrator
Found in: Jooble UK O C2 - 1 day ago
Tate Edinburgh, United KingdomJob Title: Customer Service Administrator · Location: Edinburgh, Lothian Road EH1 2DH · Type: Temp to Perm, Full-Time, Fully Office Working · Hours: Monday to Friday, 09:00 - 17:00 · Tate Recruitment is seeking outstanding Customer Service Administrators to join their client, Dil ...
-
Service Administration Manager
Found in: Jooble UK O C2 - 4 days ago
Three Bridges Recruitment Edinburgh, United KingdomThree Bridges Recruitment are proud to be working once again with a large law firm in central Edinburgh. This company are a very well-known brand and are looking for an Office Services Manager. This is a new role created to ensure smooth operation of the services team. Private he ...
-
Customer Service Administrator
Found in: Talent UK C2 - 4 days ago
Pertemps Scotland Edinburgh, United Kingdom Full timeRole: Customer Service Administrator · Location: Edinburgh · Salary: £25,000-£28,000 · Pertemps are recruiting a Customer Service Administrator to work with their Edinburgh based client. We are looking to speak to dynamic and customer-focused individuals, if you have excellent co ...
-
Customer Service Administrator
Found in: Talent UK C2 - 1 day ago
Cargill Bathgate, United KingdomWant to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill's animal nutrition and health business, where ...
-
Customer Service Administrator
Found in: Talent UK C2 - 1 day ago
Cargill Bathgate, United KingdomJob Purpose · and Impact Location UK - Scotland Westfield, Bathgate EH48 3BP · This position is in Cargill's Aqua Nutrition (CQN) business within the Animal Nutrition and Health (ANH) enterprise. Today, CQN is one of the largest suppliers of feed to the aquaculture industry, an ...
-
Consultant Services Administrator
Found in: Jooble UK O C2 - 6 days ago
Magnit Edinburgh, United KingdomServing hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class ser ...
-
Customer Service Administrator
Found in: Talent UK C2 - 1 day ago
Robertson Group Stirling, United KingdomOverview · Quality. Care. Professional. We see more than just customer service. · Customer Service Administrator · Location: Stirling · Customers. Homes. Lifestyle. At Robertson Residential Group, we see them our way. We're open enough to understand what really matters. Honest e ...
-
Assistant Service Administrator
Found in: Jooble UK O C2 - 5 days ago
Creative Entrepreneurs Club (CEC) Edinburgh, United KingdomTitle: Visitor Services Assistant, Scottish Storytelling Centre · Salary: £24,780 – £27,300 per annum · Location: Edinburgh · Hours: 35 hours per week on a rota · Closing date: Monday 29 April, 12:00pm · Reference number: 10/24 · Overview · An exciting opportunity to join o ...
-
Customer Service Administrator
Found in: Talent UK C2 - 1 day ago
Optos Dunfermline, United Kingdom Fixed termROLE SUMMARY · We are currently looking for a Customer Service Administratorto join our Customer Service team based in Dunfermline on a 6-month fixed term contract. · The growing multilingual team is responsible for supporting Optos' Customers across the European region. The rol ...
-
Disability Service Administrator
Found in: beBee S2 UK - 2 days ago
Queen Margaret University, Edinburgh Edinburgh, United Kingdom Part time, PermanentPart Time, Permanent: 28.88 hours per week (0.8fte) · Join a University where people are at the heart of all its activities. A University that's main purpose is helping to create a better society through education, research and innovation, and by providing a supportive and creati ...
-
Consultant Services Administrator
Found in: Jooble UK O L C2 - 6 days ago
Magnit Edinburgh, United KingdomServing hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class ser ...
-
Service Support Administrator
Found in: Jooble UK O C2 - 3 days ago
Dundee City Council Dundee, United KingdomBased at Harris Academy or Baldragon Academy, you will work full time, 37 hours per week for Children and Families Services Technical Services Team. You will have an HNC/SVQ Level 3 in a technical related subject or a time served crafts person. You will provide an efficient techn ...
-
Customer Service Administrator
Found in: Talent UK C2 - 1 day ago
Aira Stirling, United KingdomAboutAira · We area nextgeneration home energy champion. We passionately believe thatcreating smart sustainable homes and a world class workingenvironment is our way to make a positive impact in the world. · Airas mission is to advance thenext generation of home energy solutions ...
-
Client Services Senior Administrator
Found in: Jooble UK O C2 - 5 days ago
Tate Edinburgh, United KingdomJob Title: Customer Service Administrator · Type: Temp to Perm, Full-Time, Fully Office Working · Hours: Monday to Friday, 09:00 - 17:00 · Tate Recruitment is seeking outstanding Customer Service Administrators to join their client, Diligenta, in Edinburgh. · For nearly 200 ye ...
-
Administrator / Customer Service Advisor
Found in: Jooble UK O C2 - 6 days ago
IDEX Consulting Edinburgh, United KingdomMy client is successful and highly respected national Wealth Management Practice in Edinburgh. They are currently looking for an experienced Client Administrator to join their team on a fixed term contract. · To provide full administrative support to Financial Planners and /or I ...
Customer Service Administrator - Glenrothes, United Kingdom - Avenue Scotland - FALKIRK
Description
A fantastic opportunity has come up with our well established Glenrothes based client. They are looking for a Customer Service Administrator to join their busy team.
Your role will be to provide customers with an excellent, reliable and efficient service in line with customer expectations and duties will include:
To be suitable for this busy and rewarding role you will have the following key attributes and experience:
You will receive an excellent package including a competitive salary+ excellent benefits including pension and life insurance .
Please note that the role will be fully office based for the training/probation period but will then move to hybrid where you will be able to work 2 days from home.
If you are committed to a permanent full-time opportunity and have the relevant experience then please apply or call Jill Cullen on (phone number removed).
INDPERM