Resident Services Associate - Salford, United Kingdom - Ambitious Group

Ambitious Group

Verified Company

Salford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Residential Services Associate - Manchester

This an exciting opportunity to play a pivotal role at an award-winning FTSE 250 property company Being the largest registered "landlord" in the country, this very successful but still growing business promote diversity within their organisation and are also doing all they can to create more diversity and inclusion within the property sector as a whole.

As the Residential Services Associate you will play an integral part in the day to day life of the residents.

Duties

Carry out services such as meet and greet, reception, parcel handling, inspections, lettings viewings and adhoc tasks, ensuring the provision of an excellent frontline service to residents and other customers on the phone, in writing and in person
Ensure the resident move in and move out process is seamless to include property checks
Ensure effective coordination between the customer services team and other areas of the business to enable the efficient working of the frontline service
Handle day to day enquires from residents and complaints escalating where required
Manage and coordinate resident bookings of amenity space and cleaning as required
Assist in the smooth running of the letting process from offer acceptance to movein and settling of new tenants
Liaise and book contractors, cleaning and maintenance operatives
Keep abreast of health and safety and industry relevant changes in legislation, practice and policy, initiating changes as required
Host and attend regular events for residents, ensuring that events are run smoothy and marketed effectively through social media and other methods of communication
Assist with drafting the Resident Service budget, monitoring it regularly and ensuring expenditure is within target
Respond to out of hours emergency calls in absence of manager

You

Previous experience working in organisations providing market rental properties, travel & tourism or hospitality is essential
Strong experience working at business/private events would be beneficial
Strong written and verbal English
Qualifications in property or customer service would be advantageous
Previous experience of working towards and achieving targets
A good communicator with strong interpersonal skills, including the ability to listen
Ability to build relationships and work collectively with colleagues

On Offer

Up to £25,000 annual salary depending on experience
Group bonus scheme
Monday to Friday shift patterns, 8am 5pm, 9am 6pm, 11am 8pm
1 in 3 Saturdays, 9am 6pm (you will get the following Monday off for every Saturday worked)
24 days plus bank holidays
Excellent pension scheme (Employer doubles employee contribution of up to 10%)
On site Mental Health First Aider
Medical, Travel and Life insurance
Childcare and Cycle to work schemes
Cash Back plan
Share schemes