- Manage and develop a small team with a key focus on technical aftersales.
- Lead on technical queries relating to warranty claims, product installations and commissioning.
- Provide technical advice to customers and colleagues to ensure correct product application.
- Manage the day-to-day product and technical activities to ensure KPI's and deadlines are achieved.
- Plan & organise workloads to ensure operational efficiency in the technical team.
- Monitor, evaluate & seek improvements to service offering and streamline processes.
- Collate and analyse departmental targets and business results.
- Maintain effective communication with customers and colleagues.
- Work closely with other technical colleagues to develop new product processes.
- Knowledge of residential ventilation systems
- Knowledge of electrical, mechanical applications and controls systems.
- Diagnostic and problem-solving experience in a technical environment.
- Electrical experience, preferably with controls, motors, and field wiring diagnostics.
- An ability to deal professionally and tactfully with customers in all situations.
- Ability to meet deadlines and manage KPI's.
- Good IT skills, including all Microsoft office packages, advanced excel skills an advantage.
- Salary will be up to £53,000 plus a £7000 annual car allowance.
- 28 days holidays + bank holidays + 1 birthday day off.
- Pension (5% employer)
- Private Medical after probation.
- Free on-site parking.
- Genuine career development opportunities in this fast growing company.
-
Estimating Aftersales Manager
1 week ago
Resourcing Group Cardiff, United KingdomJob Description · Our successful Engineering client in Burton on Trent are recruiting for a Aftersales Manager to join them on a permanent basis. · The role can be worked 3 days in the office and 2 days working from home. · We are seeking a candidate with experience in techn ...
-
Estimating Aftersales Manager
1 week ago
Resourcing Group Cardiff, United KingdomOur successful Engineering client in Burton on Trent are recruiting for a Aftersales Manager to join them on a permanent basis. · The role can be worked 3 days in the office and 2 days working from home. · We are seeking a candidate with experience in technical Diagnostic and ...
-
Estimating Aftersales Manager
1 week ago
Resourcing Group Cardiff, United KingdomJob Description · Our successful Engineering client in Burton on Trent are recruiting for a AftersalesManager to join them on a permanent basis. · The role can be worked 3 days in the office and 2 days working from home. · We are seeking a candidate with experience in technical ...
-
Senior Service Advisor
1 week ago
Pendragon Cardiff, United Kingdom**Senior Service Advisor** · **Evans Halshaw Vauxhall Citroen Cardiff** · **Salary of £26,686 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales ser ...
-
Service Quality Specialist
1 week ago
Smart Recruit Online Cardiff, United KingdomThis is a new job function within our aftersales team, we are looking for a key individual who can work within our Aftersales department tying together technical repairs, warranty, and productivity. As a result, ensuring that we consistently deliver the highest standards of workm ...
-
Service Quality Specialist
5 days ago
Dick Lovett Cardiff, United KingdomVacancies · - Service Quality Specialist (1) · **Service Quality Specialist**: · - Contact- Emma Watkins- Hours- Full time- Department- Service- Salary- Competitive- Benefits- Competitive bonus scheme with an OTE of £35,000 · - Generous holiday allowance (25 days plus 8 bank holi ...
-
Senior Service Advisor
4 days ago
Stratstone Jaguar Land Rover Cardiff, United Kingdom**Senior Service Advisor** · **Stratstone Jaguar Land Rover Cardiff** · **Salary of £26,880 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales servi ...
-
Service Driver
3 days ago
Wessex Garages Cardiff, United KingdomAs a Service Driver you will deliver an incredible customer service experience to all you meet, whether internal or external customers. The main role of a Service Driver is to collect /deliver vehicles within time limits. Our Service Drivers are our Brand Ambassadors, reflecting ...
-
Sales Administrator
1 week ago
Zenith People LTD Cardiff, United KingdomThis is an excellent opportunity for a Sales Administrator to join a UK's leading telecommunications business in their Cardiff office. You will be joining a growing company who can offer a defined career development path which allows you to grow, as theydo. · In this role, you wi ...
-
Sales Administrator
4 days ago
Zenith People Cardiff, United KingdomThis is an excellent opportunity for a Sales Administrator to join a UK's leading telecommunications business in their Cardiff office. You will be joining a growing company who can offer a defined career development path which allows you to grow, as they do. · In this role, you w ...
-
Mandarin / English Part-time Support Officer
1 week ago
United Kingdom Education Centre Cardiff, United Kingdom Part time**Job Title**: Mandarin / English Part-time Support Officer - Cardiff · **Contract Type**: Casual · **Working Hours**: Up to 20 hours per week · **Location**: Cardiff · **Salary**: National Minimum Wage · **Overall Purpose of the Job**: · A dynamic individual who envisions a fun ...
-
Sales Administrator
1 week ago
Zenith People Cardiff, United KingdomFull time, Permanent- Cardiff- Posted 2 hours agoThis is an excellent opportunity for a Sales Administrator to join a UK's leading telecommunications business in their Cardiff office. You will be joining a growing company who can offer a defined career development path which allo ...
-
Aftersales Advisor
3 days ago
CarShop Cardiff, United Kingdom**Location: Cardiff, CF11 8TT.** · **Contract Type: Full Time 40 hour per week permanent contract** · **Salary: £22,000 per year + a bonus scheme that provides an on target annual earnings of £28,000 OTE** · CarShop (part of the Sytner group) is the UK's largest omnichannel car s ...
-
Mandarin / English Part-time Support Officer
1 week ago
UKEC - United Kingdom Education Centres Cardiff, United Kingdom Part time**Job Title**: Mandarin / English Part-time Support Officer - Cardiff · **Contract Type**: Casual · **Working Hours**: Up to 20 hours per week · **Location**: Cardiff · **Salary**: National Minimum Wage · **Overall Purpose of the Job**: · A dynamic individual who envisions a fun ...
-
Service Advisor
3 days ago
Perfect Placement Automotive Recruitment Cardiff, United Kingdom**Service Advisor required in Cardiff.** · - £28,000 starting basic salary with Saturdays paid additionally at time and a half on top · - Access to multiple performance-based bonus providing additonal earnings of up to £5,000 per annum PLUS the selling of service plans. · - Monda ...
-
Dispensing Optician
1 week ago
Specsavers Llantrisant, United Kingdom**Location: Talbot Green, Talbot Green Shopping Park** · **Salary: Up to £27,000 depending on experience** · **Working Hours: Full or part-time working patterns available** · **Experience Level: Must have previous experience working in an optician and must be registered with the ...
-
Sales Advisor
1 week ago
Persimmon Homes Llantrisant, United KingdomFrom the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. · We're Persimmon Homes, a FTSE ...
-
Bookings Team Leader
1 week ago
Dick Lovett Newport, United KingdomAre you an experienced Contact Centre Team Leader looking for a new opportunity? · Our Bookings team in Porsche Centre Newport are looking for an experienced and diligent individual to supervise the running of the Bookings function and lead the team of Bookings Advisors. The role ...
-
Parts Advisor/driver
4 days ago
BMW Group Retail Newport, United KingdomSytner Newport is looking for a Parts Advisor/Driver. · **Your role** · BMW Newport is looking for a punctual and enthusiastic Sales/Aftersales Parts Advisor with driving responsibilities to join our fantastic team As a Sales/Aftersales Driver/Advisor, you should share your passi ...
-
Service Advisor
6 days ago
Griffin Mill Pontypridd, United KingdomCloses: 30/06/2024 · We are looking to recruit a Service Advisor to join our busy Basecamp team. This is a fantastic opportunity to join a successful main dealership. · **Responsibilities**: · - Acting as a contact for customers, from booking in, to liaising with the aftersales d ...
Estimating Aftersales Manager - Cardiff, United Kingdom - Focus Resourcing Group
Description
Our successful Engineering client in Burton on Trent are recruiting for a AftersalesManager to join them on a permanent basis.
The role can be worked 3 days in the office and 2 days working from home.
We are seeking a candidate with experience in technical Diagnostic and problem-solving within a technical environment, electrical experience, preferably with controls, motors, and field wiring diagnostics and a background in HVAC.
You will manage the technical aftersales service and a small technical team, as well as the network of sub-contractors. You will also be involved in the new product development process for the company. The role is office based but regular site, intercompany and customer visits are expected.
Key Responsibilities:
Skills & Experience:
Salary & Benefits:
