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Food & Beverage Supervisor - Manchester, United Kingdom - Marriott Manchester Victoria and Albert Hotel
Description
About us:
As the #1 leader in
hospitality worldwide, Marriott International has 8100+ hotel properties and 30
top hotel brands. We're in 133 countries and territories, and we're still growing.
Unmatched opportunities await you The next step in your career could lead to
your greatest adventure.
Manchester Marriott Victoria & Albert
Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields
District, offers 148 stylish hotel rooms and suites with modern amenities. The
V&A is the home to Chop
& Plant our casual drinking and dining destination, offering a blend of
Chop House classics and plant-based dishes with a focus on local produce and
sustainability. We have flexible event spaces, including outdoor
terrace, small boardrooms and banqueting for up to 200 people.
Our
highest priority is making you feel as welcome as our guests. We want you to
know you're important to us and that you'll make an impact in your role, and
for that, you'll be appreciated and valued.
Benefits:
Meals
& refreshments on duty
Uniforms
Bike
to work scheme
Performance
based incentives
Learning
and development opportunities
Accommodation
and food & beverage discounts across 7,300 Marriott hotels worldwide
Recognition
programmes
What
you will be doing:
Welcome and
acknowledge all guests according to company standards, anticipate and address
guests' service needs, assist individuals with disabilities, and thank guests
with genuine appreciation. Speak with others using clear and professional
language.
Ensure staff are working together as a team to ensure optimum service and that guest needs are
met.
Inspect grooming
and attire of staff. rectifying any deficiencies.
Complete opening
and closing duties including setting up necessary supplies and tools, cleaning
all equipment and areas, locking doors, etc.
Inspect storage
areas for organization and cleanliness.
Complete scheduled
inventories and stock and requisition necessary supplies. Monitor dining rooms
for seating availability, service, safety, and well-being of guests.
Complete work
orders for maintenance repairs.
Assist management
in hiring, training, scheduling, evaluating, counselling, disciplining, and
motivating and coaching employees
Follow all company
and safety and security policies and procedures; report accidents, injuries,
and unsafe work conditions to manager; and complete safety training and
certifications.
Develop and
maintain positive working relationships with others, support team to reach
common goals, and listen and respond appropriately to the concerns of other
employees.
Ensure adherence to
quality expectations and standards; and identify, recommend, develop, and
implement new ways to increase organizational efficiency, productivity,
quality, safety, and/or cost-savings.
What
we are looking for
2 years' experience in hospitality and/ or customer service
A
warm and genuine individual who enjoys putting people first
Passion
for food and beverage, with eagerness to learn
Strong
interpersonal and customer service skills
Flexibility
to work in line with the needs and demands of the business
Someone
who wants to grow and develop within the company
Marriott International is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an
inclusive, people-first culture. We are committed to non-discrimination
on any protected basis, such as disability and veteran status,
or any other basis covered under applicable law.
