Night Auditor - Cambridge, Cambridgeshire, United Kingdom - Novotel Cambridge North

Description

Our mission at Novotel Cambridge North is to create memorable moments for our guests, giving the best hospitality experience starts with having great and happy people Get ready to make an impact and be the future of hospitality with us.

Our leaders and staff will provide you with the best tools, resources and experiences to support you to grow and learn every day building meaningful experiences.

To liaise closely with Housekeeping on information relating to rooms and lost property.
To ensure guest registration forms are completed correctly, then the computer is updated accordingly.
Ensure all account postings are accurate and necessary paperwork produced.
Ensure an accurate cashiering balance is performed at the completion of shifts.
Ensure security procedures are maintained according to policy.
All complaints to be handled promptly and efficiently.
Attend and participate in meetings and training sessions provided.
Any other duties requested by the Night Manager.
Complete all audit tasks as specified by the Night Auditors checklist.
Ensure necessary handover of information is passed on to the oncoming shift.
Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.

Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.

Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.

Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
Performs night security rounds
Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.

Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.

Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.

Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.

Attend and actively participate in all WH&S training required of you by the Hotel.

Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel.

Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
Work cohesively in conjunction with the hotels rehabilitation program, as required.
Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
Be fully conversant with departmental fire and evacuation procedures.

Ensures the Night Security policy is implemented, that the property is secure and that the hotel walk happens consistently and any issues reported.

Check the security of the guests and their properties, makes regular security rounds of the hotel on floors, garage and technical areas;
To have a full working knowledge of all areas of the hotel
To be aware of all fire and emergency procedures and to be aware of the workings of the fire panels and all other security and technical equipment
To patrol all areas of the hotel on a regular basis and to make a report of any fire or H & S hazards or maintenance problems
30am and give to kitchen
To carry out other hotel security procedures
Food is prepared safely
Food is served within 30 minutes
Kitchen is left tidy

Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.

Work together with trust so that colleagues and management meet the goals of the department/Hotel.
Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel.

Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.

Abide by Accor policy on EEO and Harassment in the workplace.

Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.

Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
As part of Accors ongoing commitment to quality customer service, you may be monitored and recorded.
Hygiene / Personal safety / Environment
Knows and ensures application of the hotel's security regulations (in case of fire etc)
Ensures the safety of people and property in the hotel
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Ensures building is secure and that the floor work is carried out consistently and any issued reported
Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.

Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.