- GCSE or equivalant in English and Maths, grades A-C; or acquired equivalent experience
- Experience of using full range IT systems and patient data systems
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working with patients and providing information regarding their appointments or treatment team
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Patient Pathway Coordinator - Reading, United Kingdom - Royal Berkshire NHS Foundation Trust
Description
Job summary
Band 4 Patient Pathway Coordinator - CAT 2 Ophthalmology
PLEASE NOTE: This is a part-time post for hours per week.
This is an exciting opportunity to join our Clinical Administration Team (CAT 2A) as a Patient Pathway Coordinator (PPC).
If you are a highly organised and driven individual who is passionate about patient care and embraces change, we have the role for you. In return we can offer you a friendly and supportive team to work with.
As a management team we are keen to support ongoing development and opportunities to help you achieve your goals. Once fully trained we offer hybrid working as well; so working on-site and remotely at home.
The post is based at Royal Berkshire Hospital, Reading, where we provide a first-class, efficient, pro-active and patient-focused admin service.
The successful applicant will be responsible for helping provide a smooth transition for patients as they move through their treatment further information, please contact Lucy Floyd (Patient Pathway Manager) via
Main duties of the job
We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Ophthalmology teams.
You will need to be confident working within a team in a fast-paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.
You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our values: C ompassionate, A spirational, R esourceful, E xcellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job descriptionJob responsibilities
This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper-based).
Knowledge of the 18 week pathway would also be beneficial.
Full compliance with local procedures, deadlines and best practice will be a key part of the role.
Person SpecificationQualifications
Essential
Skills
Essential
Experience
Essential
