- GCSE or equivalent in English and Maths, grades A-C; or acquired equivalent experience
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a healthcare setting
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Glaucoma Failsafe Officer/Patient Pathway Coordinator - Reading, United Kingdom - Royal Berkshire NHS Foundation Trust
Description
Job summary
PLEASE NOTE: INTERNAL APPLICANTS ONLY
Band 4 Glaucoma Failsafe Officer/Patient Pathway Coordinator (Ophthalmology)
We are seeking a passionate, enthusiastic, reliable and hardworking individual to join our team as the Glaucoma failsafe officer.
The ideal candidate will have strong customer service skills and be willing to multi-task under challenging conditions.
The Ophthalmology team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.
Main duties of the job
You will be the main point of contact for administrative issues relating to Glaucoma patients' pathway of care, assurance that all patients' pathways are managed using national assurance standards and local clinical decisions.
You will work as part of a multidisciplinary team and will provide expertise in the proactive management of the Glaucoma patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. You will supervise and delegate work to those within their team.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our values: C ompassionate, A spirational, R esourceful, E xcellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job descriptionJob responsibilities
The post holder will:
Be the main point of contact for administrative issues relating to Glaucoma, patients pathway of care, assurance that all patients pathways are managed using national assurance standards and local clinical decisions.
Work as part of a multidisciplinary team and will provide expertise in the proactive management of the Glaucoma patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Supervise and delegate work to those within their team.
Ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given time scales.
Please refer to the attached Job Description & Person Specification for further details.
Person SpecificationEducation/Qualification
Essential
Experience
Essential
