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    Client Services Consultant - Newport, United Kingdom - Ricoh

    Ricoh
    Ricoh Newport, United Kingdom

    3 days ago

    Default job background
    Description
    We are actively building diverse teams and welcome applications from everyone

    Role:
    Site Services Specialist- Print Room

    Package:
    Competitive pay, plus bonus and excellent company benefits

    Shift Pattern: 9:00am- 6:00pm Monday to Friday


    To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

    Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Deliver an efficient Print Room service to the customer, to meet agreed SLA's and customer satisfaction

    Help solve operational problems quickly and efficiently to ensure the most efficient service is provided

    Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered

    To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI's


    Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.

    Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.


    No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

    Striving for inclusion and diversity isn't just the right thing to do.

    Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

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