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    Guest & Duty Manager - Exeter, Devon, United Kingdom - South West Water Limited

    South West Water Limited
    South West Water Limited Exeter, Devon, United Kingdom

    3 weeks ago

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    Description
    South West Water – SWW - Operations - Waste Water Services /

    We currently have an opportunity for a Control Room Duty Manager to join our Service & Support Centre team based in Exeter.

    Joining us on a full-time permanent basis, you will receive a competitive salary of up to £45,000 per annum plus a 20% shift allowance .

    As our Duty Manager, you will play a key role in South West Water's response and business continuity/preparedness to events and incidents that occur within our complex operational activities.

    This role will be based in the Exeter Control room, the core of South West Waters 24/7 operational support and incident management.

    In this role, your main responsibility will be to efficiently coordinate and lead operational resources effectively, ensuring the correct and safe management of drinking water and wastewater resources, with the aim of minimising disruption, environmental impacts, and inconvenience to customers.

    Ensuring the safe operation of drinking water and wastewater activities.
    Leading the incident management process, ensuring all relevant parties are involved in resolving incidents from start to finish.
    Being the out of hours senior duty manager in the Service & Support Centre.

    Working a shift pattern that provides cover 24 hours a day, 7 days a week, 365 days a year.

    Building good relationships with both internal and external partners and continuously improving ways of working with our partners.
    Ensuring that colleagues and customers are kept fully informed of all operational incidents and activities affecting customer service.
    Managing the deployment and performance of SSC staff on shift, and leading, motivating and encouraging the team.
    Demonstrable experience of working and managing at a senior level within a complex organisation.
    Experience in incident management, demonstrating the ability to handle and resolve incidents efficient.
    Ability to create and maintain comprehensive incident processes, including root cause analysis and resolution procedures.
    Experience of water distribution networks, pipeline operations, water treatment or similar technically challenging activity.
    Experience of the sewerage treatment process, sewer network and pump stations, or demonstrable equivalent knowledge in similar industry.
    At South West Water, we don't all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together days' holiday allowance plus 8 bank holidays
    ~ Buy or sell annual leave to offer you extra flexibility
    ~ Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
    ~ We offer free car parking at the majority of our sites
    ~ Take up to 26 weeks' additional maternity leave
    ~ Share your parental leave and split your time off to care for your child how you choose
    ~ Invest in Pennon Group plc through our employee share schemes
    ~ We support our people by offering a free, confidential Employee Assistance Programme
    ~ Look after your wellbeing with our Champion Health support platform
    ~ Enjoy free eye tests and discounts on frames and lenses at Specsavers
    ~ Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
    ~ A range of group discounts: A discretionary Bonus
    ~ Competitive Contributory Pension
    ~
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