Customer Service Advisor - Manchester, United Kingdom - City Recruitment Services

City Recruitment Services

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Advisor & Administrator

Job Role:

Providing Customer Services to the Applicants over the phone and at the counter, (answering inbound calls or making outbound calls),
Dealing with hard copies and soft copies of documentation (e.g. Passport, Proof of Address, Travel Insurance, Travel Ticket, Hotel Reservation, Guest invitation letter etc),
Taking Biometric registration of the Applicants,
Taking payment from the Applicants,
May need to contact/visit the Embassy of Spain in Manchester,
Your role involves organising & managing the front desk.

The above job role is not limited, you may be requested to assist colleagues within your skills & capacity.

Your responsibilities:

Work as part of a team and supporting team members,
Be able to achieve individual KPI and team targets,
Making sure to complete the tasks on time,
Confidently enable to advice about the services offered by BLS, training will be provided,
Understanding and anticipating colleague, client and applicant's needs,
Excellent ability to show customer service skills and a positive attitude,
Interpersonal skills in both verbal and written communication.

Applicant's skills and personal characteristics:

Spanish & English speaking,
Customer service background in a customerfocused environment,

We will offer you:

Competitive salary per hour,
Full comprehensive training programmes: initial and ongoing training.
Mentoring programmes lead by senior management.
Progression opportunities.

General Working Time:

Monday to Friday: 08:30 to 05:30, we cannot guarantee the weekly working hours.

Overtime will be paid if the staff is required to stay extra time to complete daily tasks.

We run payroll from 21st to 20thof next month, and pay on the last working day of the month.

Job Types:
Full-time, Temporary contract, Fixed term contract

Salary:
£10.45-£10.75 per hour

Schedule: