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    Commercial Insurance Technician, DUAL - London, United Kingdom - Howden Group Holdings

    Howden Group Holdings
    Howden Group Holdings London, United Kingdom

    5 days ago

    Default job background
    Full time
    Description

    From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

    People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

    Role Highlights

    A great opportunity for a motivated, team player

    Working within a small, energetic, fast paced and collaborative team

    We are looking for a hands on, proactive, solution driven candidate, with excellent communication

    Full time position: 5 days a week (Remote working & London)

    Role overview

    The role entails working in a fast paced and challenging environment with responsibilities for producing and overseeing delegated authority data within a Bordereaux team, inclusive of Written, Premium and Claims Bordereaux, technical analysis and reporting. The role will also involve working with internal teams to address issues and external stakeholders to maintain relationships so excellent communication skills are key.

    Role responsibilities

  • Liaise with Business Units to facilitate formal bordereaux information structure for Written/Premium/Claims, working with global products and in a multi-currency environment to ensure reports are accurate and up to date when sent to Brokers/Carriers.
  • Monthly review of portfolio for Business Unit, highlighting issues/significant changes etc.
  • Proactively raise and manage queries through to resolution with both internal and external stakeholders.
  • Maintain and develop Monthly Management information Written/Claims/Premium/Aged Debtor by Business Unit.
  • Control of Business Units metrics KPIs and Root cause Analysis across Business Unit binders.
  • Check key metrics are being adhered to including Binder Limit/Condition Review/Taxes/Lloyds Risk Codes exception reporting and review.
  • Ensure process and procedures are compliant with DUAL business policies and local business policies.
  • Management of payments to carriers and other third parties on a monthly basis. Reconciliation of claims trust accounts.
  • Respond in a timely manner to External Audit requirements / requests

    • Key Skills

  • Ability to adhere to and manage strict SLAs.
  • Identifies and resolves problems proactively and in a timely manner.
  • Actively seeks opportunities for improvement and development.
  • Displays original thinking and generates creative solutions
  • Time management and prioritisation.
  • Strong working knowledge of Microsoft Excel.
  • Can handle multiple tasks with interruptions
  • Numerate and can demonstrate accuracy and thoroughness
  • Resilient and adaptable to change.
  • Confident and able to develop relationships through effective communication.
  • Meticulous and strong attention to detail.

    • Knowledge and Experience

  • Experience in reporting in Lloyds minimum standards.
  • Knowledge of LMTOM & Market business glossary.
  • Experience in producing Written, Premium & Claims bordereaux.
  • Well practiced in reconciliations.
  • Understanding of Delegated Authority
  • Strong Excel knowledge (Formulas & Pivot Tables)

    • Compliance & Regulatory Responsibilities

  • To remain compliant at all times.
  • To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering etc.
  • To share ideas, best practice and other information within the team.
  • Ensure that own performance, HR and T&C records are up to date and meet the Company's requirements.
  • Maintain accurate records and deal with correspondence appropriately.

    • Our Culture: People First

    We've travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:


    • An employee-ownership model

    • Aligned external investors

    • The trust and integrity born of friendship

    • Expertise

    • Independence

    Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

    Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that's better for everyone.

    Diversity & Inclusion

    At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

    Permanent
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