- Support and contribute towards the delivery of the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives.
- Drive expansion of current business by generation of profitable new business volumes.
- Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio.
- Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements.
- Manage partners change delivery expectations from outset to clear delivery timescales and scope
- Manage the incident communication process through to the Partner, customer communication and decision making process through to completion
- Maintain SLA performance in line with the partner contract and be proactive in engaging the Partner where SLAs are threatened.
- Manage contractual due diligence requirements such as annual audits.
- Take the lead in decision making for Partner driven complaints and managed through BCS to an effective conclusion.
- Hosting of peer group meetings with external partners either face to face or virtually
- Manage quality drivers for the Partner, including NPS and customer experience initiatives
- Determine partner outcomes and solutions to a wide range of activities or challenges.
- Ensure good customer outcomes are maintained.
- Deliver on Partner contractual governance requirements.
- Adherence to regulatory responsibilities.
- Deputise for Senior Manager as required.
- 3 years+ experience of partnership management and track record of delivery.
- Ability to navigate complex documentation (such as Partner contracts)
- Understanding of the regulatory environment
- An entrepreneurial style backed up by commercial acumen and results focused.
- Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks.
- A change agent, able to cut through 'noise', reverse delays and create positive momentum.
- Collaborative – Exemplary people skills, able to work with diverse internal and external stakeholders.
- Passionate – About partner development
- Industry awareness (Advantageous)
- A collaborative and fast-paced work environment
- Hybrid working model (split of working from home and the office)
- 25 days annual leave plus Bank Holidays and the ability to buy an additional three-days holiday
- Life Assurance 4x annual salary
- Health Cash Plan
- A benefits scheme that offers discounts and cashback on shopping, restaurants, travel, and more.
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Partnerships Manager - Manchester, United Kingdom - Vermelo RPO
Description
Job Description
Partnerships Manager – Corporate Partnerships
(Hybrid Working) Home/Office based in Peterborough/Manchester/Sunderland with occasional travel to Peterborough HQ.
We have a fantastic opportunity for an experienced Partnerships Manager
The purpose of this role is to maximise commercial & customer objectives within the Partnership that you run, contributing to wider Insurance plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management.
You will work within an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors.
Key Accountabilities and Responsibilities:
Skills, Experience and Knowledge:
What do we offer in return?
Diversity and Inclusion
We're a diverse community of dedicated, innovative and talented professionals. Inclusive by instinct, we encourage our people to create and share ideas – supporting their growth and celebrating their uniqueness. We're proud to be an equal opportunity employer and stand firmly against discrimination of any kind.
