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Bournemouth

    Guest Service Agent - Christchurch, United Kingdom - Grupo Mantra

    Grupo Mantra
    Grupo Mantra Christchurch, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Halfway between Christchurch and Queenstown, Peppers Bluewater is so picturesque it featured in one of our latest television commercials.

    By day, marvel at lake and mountain views, by night the stars are so brilliant the area has been designated a night sky reserve.

    Youll be busy all year round, helping the team provide the personalised service for which Peppers is renowned.

    Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a Guest Service Agent / Reservations Agent and build your career with Accor.


    As our next Guest Service Agent, you will:
    Deliver service excellence, from check in to check out and everywhere in between
    Often be the first point of contact for guests and visitors
    Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotels facilities to taking reservations and maintaining guest accounts
    Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

    What we are looking for:
    The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
    Strong communication skills and pride in personal presentation
    A passionate person who is able to make both their colleagues and guests smile
    Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
    A genuine customer service focus and a strong dedication to always making our guests smile during their stay
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