Jobs

    Store Manager - Birmingham, United Kingdom - Sunglass Hut

    Sunglass Hut
    Sunglass Hut Birmingham, United Kingdom

    3 days ago

    Default job background
    Description

    Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people "to see more, be more".

    With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn.

    Together, we make a brighter future.

    Born in 1971, Sunglass Hut started as a small family business running a kiosk in a Miami mall.

    After 50 years and over 3,000 stores worldwide, we're celebrating where we've been and where we're going – bringing that same family feel and welcoming spirit as the very first kiosk to our stores today.

    Job Scope and Main Responsibilities

    A Store Manager oversees all aspects of store operations, including sales, profitability, recruiting, maintenance, and inventory control as well as ensuring excellent customer service is delivered.

    A store manager is expected to improve the overall business performance and achieve objectives through effective management, leadership, and development of the people in their team.

    As a EssilorLuxottica ambassador the store manager will role model the EssilorLuxottica values and the Sunglass Hut culture. This position is based in Selfridges Bullring in Birmingham.

    Responsibilities
    Oversee the store's day-to-day operations.
    Ensure all KPI targets and expectations are delivered.
    Ensure costs are kept to a minimum and stock loss is in within company guidelines.
    Regularly analyses sales performance, maximising strengths and reviewing poor performance to establish an action plan for improvement
    To follow all company policy and procedures to ensure safety and security of the business
    Network effectively with internal and external stakeholders
    Keep abreast of and be knowledgeable of competitor activity
    Deliver memorable customer service and exceptional product knowledge
    Maintain inspiring visual merchandising in store as per guidelines
    Ensuring that the store is always on top of the competition by being commercially focused
    Recruit, lead, motivate and inspire your team to succeed in store
    Create an engaging and positive working environment
    Establish a store culture that embraces diversity and maximises the learnings from a diverse team
    Lead store team to deliver brand story (and Sunglass Hut experience, if applicable) through effective store management
    Set and execute sales performance goals to increase profitability
    Hire, train, and assess store employee's productivity and performance
    Maintain orderly, presentable appearance of the store

    Technical Skills - Portrait of a Perfect Candidate
    Strong selling skills
    Problem solving ability
    Excellent customer service skills
    Excellent communication and listening skills
    Time Management skills
    Persuading & influencing skills
    Coaching & development skills
    Performance Management skills
    Leadership skills
    Highly commercial
    Able to networking effectively
    Results driven
    Problem solving ability
    Good knowledge of Microsoft Office package

    What we offer
    Great benefits such as discounted eyewear, generous holidays allowance, pension package, monthly bonus and commission structure, etc.
    Internal mobility across countries, brands and departments
    Career progression and development
    Generous incentives conducted in store

    Qualifications
    High school education or equivalent experience
    2+ years' store management experience
    Customer centric with a positive attitude

    Languages
    English fluent
    Other Languages
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