- Handle incoming support requests promptly and professionally.
- Troubleshoot basic technical issues related to hardware, software, and network.
- Escalate complex problems when necessary.
- Keep detailed records of interactions and resolutions.
- Deliver excellent customer service by understanding user needs and providing clear guidance.
- Assist in setting up new hardware and software.
- Engage in continuous skills enhancement through training.
- Contribute to support documentation and knowledge base.
- Passion to kick-start an IT career.
- Strong communication skills for effective interaction at all levels.
- Ability to solve complex queries independently.
-
Service Desk Analyst
1 week ago
Searchability Derby, United Kingdom permanentSERVICE DESK ANALYST · Opportunity for an Service Desk Analyst to join a construction materials company based in Derby. · Salary up to £25,000 + fantastic benefits including 25 days holiday, Life Assurance, Holiday Buy Scheme, Contributory Pension Scheme and more · Apply online o ...
-
Service Desk Analyst
5 days ago
Klickstarters Derby, Derbyshire, United KingdomService Desk Analyst · We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. · First Line IT S ...
-
Service Desk Analyst
2 days ago
Pertemps TM Derby, United Kingdom Full timeAn experienced First Line Service Desk Analyst required for an established business within Derbyshire · The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager · Duties :Provide first-line technical support · Log all support ...
-
Service Desk Analyst
4 days ago
Klickstarters Derby, United KingdomService Desk Analyst · We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. · First Line IT ...
-
Service Desk Analyst
5 days ago
Klickstarters derby, United KingdomJob DescriptionService Desk Analyst · We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. · F ...
-
Junior IT Support Desk Analyst
4 weeks ago
Refresco Kegworth, United KingdomCompany description: · Refresco Drinks UK Ltd · Job description: · **Are you looking for a new challenge, fancy trying something different?** · We are looking for people who like to be challenged every day, learning new things, working with great people.We're looking for someone ...
-
Service Desk Analyst/ 1st Line Support
3 weeks ago
Big Red Recruitment Castle Donington, United KingdomLooking to kick start your career in tech? · Are you an enthusiastic, and customer service focused individual looking to join a dynamic team? This role will give you the foundations to learn and expand your knowledge and experience as a Service Desk Analyst and progress your IT c ...
-
IT Service Desk Analyst
3 weeks ago
Amtis Professional Ltd Burton upon Trent, United Kingdom Full time1st Line Service Desk Analyst - Burton On Trent £24,000 + benefitsJob Summary:As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents efficie ...
-
Junior IT Service Desk Analyst
3 weeks ago
Refresco Castle Donington, United Kingdom Full timeThis is a 1st line IT support role offering a supportive environment to kick-start your career in IT. If you have a passion for IT and would like to enhance your knowledge, we would like to speak with you. Training will be provided for a passionate up and coming IT professional.A ...
-
IT Service Desk Analyst
1 week ago
Ideagen Nottingham, United KingdomRole Purpose · Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent ...
-
Service Desk Analyst
3 weeks ago
Fresh Perspective Resourcing Worksop, United Kingdom Full timeAre you an experienced Service Desk Analyst looking for your next challenge?Do you have a knack for swiftly resolving IT challenges and delivering top-notch support?Armed with a passion for troubleshooting & a commitment to providing seamless user experiences?Then do we have the ...
-
Service Desk Analyst
5 days ago
Punch Pubs & Co Burton Upon Trent, United KingdomJoin our award-winning pub family · Role Purpose · Working with our awesome IT team, the role acts as first-line technical support to the Punch business. Whilst providing first-class customer service through your quality communication, you will actively be receiving, prioriti ...
-
Service Desk Analyst
2 weeks ago
Experian Ruddington, United Kingdom Full timeJob Description · We are recruiting for a Service Desk Analyst to join us in Experian IT Services to provide support and deliver great service through a variety of channels including phone & email communications to our customers internally and externally. · You will achieve thi ...
-
IT Service Desk Analyst
2 weeks ago
PeoplePlus Nottingham, United KingdomAbout the Role · We are excited to offer a full-time Remote Worker (Nottingham Area) opportunity ideal for those re-entering the workforce and seeking to utilize and expand their IT skills. As a Service Desk Analyst, you will deliver first-line support to both internal and extern ...
-
Service Desk Analyst
2 weeks ago
Experian Ruddington, United Kingdom Full timeJob Description · We are recruiting for a Service Desk Analyst to join us in Experian IT Services to provide support and deliver great service through a variety of channels including phone & email communications to our customers internally and externally. · You will achieve this ...
-
Service Desk Analyst
5 days ago
Saint-Gobain UK & Ireland Loughborough, United Kingdom permanentDo you have a passion for providing first class customer service within a service desk environment? · Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. · This is a permanent role, working hours 36.25 hrs per week. Based in East Leake, Loughb ...
-
Service Desk Analyst
16 hours ago
University of Nottingham Nottingham, United Kingdom· Applications are invited for Service Desk Analyst roles at the University of Nottingham. · This temporary post forms part of a central IT Service Desk team which provides first line support to the university community for IT-related support requests and queries received via te ...
-
Service Desk Analyst
1 day ago
Derbyshire Constabulary Matlock, United Kingdom Suitable for Job Share, Flexi-time, Part timeDescription · Join our Information Services team to help resolve user queries, keeping our technology working · As the Service Desk Analyst you will be the single point of contact for the Information Services team, ensuring accurate recording and handling of all IS incidents a ...
-
Junior IT Service Desk Analyst
3 weeks ago
Refresco Kegworth, United KingdomThis is a 1st line IT support role offering a supportive environment to kick-start your career in IT. If you have a passion for IT and would like to enhance your knowledge, we would like to speak with you. Training will be provided for a passionate up and coming IT professional. ...
-
IT Service Desk Analyst
1 week ago
Greencore Chesterfield, United Kingdom permanentWhy Greencore? · We're a leading manufacturer of convenience food in the UK and our purpose is to make every day taste better. We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across ...
Service Desk Analyst - Derby, United Kingdom - RECARDO GROUP LIMITED
Description
Job Title: Trainee Service Desk Analyst
Salary: £25,000 per annum
Location: Lockington - Derby
At Recardo Group, we are excited to be working with a top-tier organization to find a talented Service Desk Analyst. Joining the First Line Support Team, you'll be pivotal in providing technical assistance to our employees in different locations. Your role involves handling support requests through various channels and ensuring minimal disruption to our business operations. This position calls for robust communication skills, technical proficiency, and a user-focused mindset to effectively support our diverse workforce.
Key Responsibilities:
Qualifications:
