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    Operational and Performance Manager - Derby, Derbyshire, United Kingdom - Harper Finance

    Harper Finance
    Harper Finance Derby, Derbyshire, United Kingdom

    Found in: Jooble UK O C2 - 2 days ago

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    Description
    Operational Performance Manager

    Salary:
    £37,500 plus bonus
    Permanent
    Derby – Office Based

    Hours:
    Full Time – Shift work which includes days, evenings and working 2 out of 4 weekends

    Harper Recruitment Group are working in partnership with a leading Healthcare company who are looking for a Contact Centre Manager to join their ever-growing team.

    Lead and direct performance management processes to establish and maintain excellent performance.


    • Support the development of strategic projects, providing input and implementing necessary changes to support company growth.
    • Collaborate with responsible leads to develop and direct proactive service planning, including the formulation of local Disaster Recovery and Business Contingency Plans
    • Assist in the development, implementation, and maintenance of workforce plans for the company, ensuring sufficient resources.
    • Maintain strict confidentiality in relation to all service issues and adhere to company policies.
    • Manage relationships with the resource planning team to ensure appropriate staffing levels to accommodate demand.
    • Attend training and meetings as required by senior management.
    • Collaborate with the Senior Operational Performance Manager to build a dynamic, motivated, well-trained, and skilled team.
    • Adhere to all procedures, protocols, and policies, including Health and Safety, FOI, Information Governance, and GDPR.
    Ability to manage change at senior level.


    • Attractive annual salary and company benefits package.
    • Private medical insurance.
    • Competitive holiday allowance.
    • Cycle to work scheme.
    • Company pension
    • This is a unique opportunity for an ambitious Operational Manager to join a Derby based business who are already established and successful. They are looking for someone who shares their vision and passion to take the business to the next level.

    Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.

    Visit our website today for a list of live vacancies or send an up-to-date CV.

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