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    Distribution CoordinatorDistribution Coordinator - United Kingdom - Avature

    Avature
    Avature United Kingdom

    Found in: Jooble UK O C2 - 3 days ago

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    Description
    Educated to GCSE standard in both English and Maths


    • Experience in logistics and customer service provision desirable
    • IT literate, experience of SAP a bonus
    Receiving and processing customer orders and enter into SAP and making outbound calls, as required


    • Liaising with haulier for optimal delivery and customer service performance
    • Addressing specific documentation requests and customer service concerns, including formal complaints – and record quality / delivery deficiencies impacting customer satisfaction, service/complaint follow-ups and surveys
    • Maintaining relevant databases and use of CRM system, including for near miss reporting and follow-up
    • Provide general support to the Commercial department
    • A key role in a B2B environment, liaising with clients and internal departments to effect the seamless delivery of the order book. Road construction and maintenance as well as various Industrial activities. Customers include major quarry operators, private asphalt producers, industrial manufacturers, emulsion producers and end-customers in addition to local and national government authorities.
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