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Uxbridge

    Pensions Technology Specialist - Uxbridge, Greater London, United Kingdom - Pepper Advantage

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    Job Description Are you our next Senior Arrears Specialist?

    Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Senior Arrears Specialist with proven experience in customer service, mortgage administration, and delivery of workout solutions to customers experiencing payment difficulties.

    This is a hybrid role, with the expectation of three days per week office attendance, following an initial period of office-based training.

    As a Senior Arrears Specialist, your key responsibilities will include:

    Assisting in the resolution of customer complaints.
    Reviewing customer accounts and making appropriate decisions
    Training and developing of new Specialists
    Attending relevant meetings in the absence of their manager and managing ad-hoc issues and projects as they arise
    Assisting the manager in ensuring required levels of productivity and performance are delivered

    A good understanding of regulatory requirements and the impact these have on
    Hybrid working
    ~ Private medical insurance
    ~ Salary Sacrifice Pension matched up to 8%
    ~25 days holiday per year + bank holidays
    ~ EAP
    ~ Life Assurance


    We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management.

    Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

    Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on.

    As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities.


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