- 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks.
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IT Support and Service Desk Operator
6 days ago
Lockheed Martin Havant, Hampshire, United KingdomWe have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. · Ensuring that the Service Desk management tool is updated at ...
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Service Desk Operators
1 week ago
Connect2Hampshire Winchester, United KingdomI am currently recruiting for Service Desk support staff based in Winchester. · - Hours: 37 hours per week between 8:30 - 5:00 pm Mon - Fri. · - 7 month contract · - hybrid between home and Winchester Office · **Job Purpose**: · - To support the roll out project on the service de ...
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Service Desk Operators
3 weeks ago
Connect2Hampshire Winchester, United KingdomI am currently recruiting for Service Desk support staff based in Winchester. · - **Hours: 37 hours per week between 8:30 - 5:00 pm Mon - Fri.**: · - **7 month contract**: · - **Will be required to be in the Winchester Office every other Friday (in fully for the first week)** · * ...
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Help Desk Operator
1 week ago
EMCOR UK Hampshire, United Kingdom Permanent Full timeDuties/Responsibilities · Location: Premier House, Eastleigh · Salary: Up to £26,000 per annum · Working hours: 08:00 - 17:00 Monday – Friday · Benefits: 25 Days Holiday + BH, Company Pension, Company Sick Pay, Flex Benefits (EMCOR UK discount scheme) · Full training given. · ...
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Help Desk Operative
3 weeks ago
Recruitment Solutions Eastleigh, United Kingdom Contract, Full timeJob description · Our client is looking for a Help Desk Operator on a FTC until Feb 2025. This role is based in Eastleigh. · 40 hours per week, Monday to Friday. · Salary is £25,200 pro rata · Job Purpose: · To assist and manage all aspects of the Help desk systems required by th ...
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Help Desk Operator Eastleigh
1 week ago
Carbon 60 Eastleigh, United Kingdom permanentCarbon 60 is looking to recruit a Help Desk Operator for its leading Facilities Management client based in Eastleigh. · This is a fixed term contract until February 2025 · Pay rate is £25200pa pro rata · Working hours are 7.00am to 4.00pm or 8.00am to 5.00pm Monday to Friday · J ...
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Service Desk Analyst
3 weeks ago
JAM Recruitment Ltd Havant, United Kingdom Full timeWould you like to join a market leading organisation? Due to continued investment, this global business is currently looking for a Service Desk Analyst to support their existing team in Havant (fully onsite) on an initial 6 month contract. Please note that this role will involve ...
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IT Support Technician
3 weeks ago
Jobheron Havant, United KingdomAn experienced IT Support Technician is needed to join the team at this leading IT Solutions Provider based in Havant. They are an established and forward-thinking IT services company offering fast and friendly full-spectrum IT support to personal and professionalclients. · They ...
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Service Desk
3 weeks ago
HCL Tech Havant, United KingdomHCLTech is a leading IT services provider with employee base of 2700+ in the UK. Our customers are spread across industries with several coming from Fortune 500 and Fortune 1000 companies both in the UK and globally. We have a number of offices and delivery centers spread through ...
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Technical Spt Hlp Dsk
2 weeks ago
Lockheed Martin Corporation Havant, United KingdomInformation Technology · - Havant · **About the Role** · - As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support ticke ...
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Medical Receptionist
1 week ago
GP Surgery Havant, United KingdomAn exciting opportunity has arisen within our busy and friendly GP practice in Bedhampton for an experienced, organised, flexible and enthusiastic Receptionist to support our existing reception team. · Previous experience of working in General Practice and EMIS clinical system is ...
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Help Desk Operator- Eastleigh Emcor
3 weeks ago
PRS Eastleigh, Hampshire, United Kingdom £25,200Location: Eastleigh · Salary: £25,200 per annum · Working hours:7am to 4pm or 8am to 5pm · Benefits:25 Days Holiday + BH, Flex Benefits · About client: AOur client is a very well known facilitiy management company. Theyrevolutionise facilities management by combiningtheir eng ...
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Concierge
1 week ago
Goldmills Recruitment Waterloo, United KingdomGoldmills are hiring a Concierge to join the team of a lovely 4* Hotel in Waterloo, London. · We are looking for a friendly and confident individual who will be there to greet guests with a smile · **Responsibilities**: · - Provide exceptional guest services and ensure customer s ...
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Help Desk Operator
2 days ago
EMCOR UK Eastleigh, United Kingdom**Duties/Responsibilities**: · **Location: Premier House, Eastleigh** · **Salary: Up to £26,000 per annum** · **Hours of Work: 08:00 - 17:00 Monday - Friday** · **Maternity Cover - (1 year FTC) Full training given - no previous experience required.** · **Job Purpose**: · *** · To ...
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Help Desk Operator
6 days ago
EMCOR UK Eastleigh, United Kingdom**Duties/Responsibilities**: · **Job Purpose**: · *** · To assist and manage all aspects of the Helpdesk systems required by the EMCOR contracts. This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client and EMCOR Facil ...
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Service Desk Operator
1 week ago
Connect2Hampshire Winchester, United KingdomHCC are currently recruiting for service desk support to provide fist level support for incidents and service requests. · The role will consist of on-the-job training, providing first level IT support for Hampshire County Council staff in support of the Laptop Refresh Project. · ...
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Service Desk Operator
1 week ago
279 University Hospitals Sussex NHS Foundation Trust Worthing, United KingdomThe post holder will form part of the helpdesk team working to provide first line support to customers on all matters relating to IT provision. The post holder will log all requests for support and either resolve the request directly or assign to other IT support teams as appropr ...
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Service Desk Analyst
1 week ago
Tomgandhi Consulting Ltd Havant, United KingdomRole: Service Desk Analyst · Location: Havant,UK · Role type: Contract · Job description: · Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users · Route problems to internal 2nd and 3rd level IT support staff. · Co ...
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Service Desk Analyst
2 weeks ago
Dabster Havant, United KingdomNote: Candidates must be eligible to work in UK Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users · Route problems to internal nd and rd level IT support staff. · Coordinate and manage relationships with vendor ...
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Service Desk Analyst
2 weeks ago
Tomgandhi Consulting Ltd Havant, United KingdomJob Title: Service Desk Analyst · Location: Havant · Workplace Type: On-site · Employment Type: Contract · Job Description: · Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users · Route problems to internal 2nd an ...
IT Support and Service Desk Operator - Havant, Hampshire, United Kingdom - HCLTech
Description
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here.
It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process.
Job Type:
This is Fixed term contractual role
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Provide level 1 remote desktop support and perform other activities based on SOPs.Perform user account management activities.
Escalate complex problem to appropriate support specialists.
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems.
Identify, evaluate and prioritize customer problems and complaints.
May train users and operators on a limited basis and/or may write training procedures.
Participate in on-going training and departmental development
Routine maintenance updates with other IT staff and business units
Provide all required documentation including standards, configurations and diagrams
Provide knowledge transfer of Service Desk operations
Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Hands-on work experience with the following:
Windows Operating systems
Windows7, Windows Vista, Windows XP, Windows 2000
Servers:
Windows 2000, Windows 2003, Windows 2008,
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Vision
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
Personal dedication to providing high quality, superior service at all times.
Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.
Concern for Order and QualityBachelors / Masters / Equivalent
Competitive salary
Opportunity for career progression
Social benefits package
Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance.
Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
IT Support and Service Desk Operator professionals in Havant
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Veronica Illes
Hard Worker in many different Industries
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kane Whelan
Tesco Deliver Driver