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    Senior Client Solutions Associate - London, United Kingdom - GLG

    GLG
    GLG London, United Kingdom

    Found in: Talent UK C2 - 2 days ago

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    Description

    Specific responsibilities include (but are not limited to):

    - Learning the workflow by recruiting new senior industry experts for the first 2 – 4 months to grow GLG's network
    - Once successfully certified on recruiting, executing time-sensitive projects for GLG's clients working within a specialised team – split by either by industry, region or investment strategy
    - Leveraging GLG's network to match experts with clients, based on the client's needs
    - Daily interaction with GLG's experts over the phone to qualify profiles to ensure exact fit for client projects
    - Maintaining accountability and responsibility for client projects and the overall client experience
    - Enhancing your knowledge of your clients by building strong relationships with them
    - Towards end of tenure, working with our Business Development/Sales team to discuss content ideas and map out users and how to engage them in order to grow revenue and ensure retention of existing accounts
    - Towards end of tenure, collaborating with GLG's Events, Strategic Projects and Survey teams to pitch and execute a wide range of products
    - Collaborating with senior team members to program virtual and live content events
    - Preparation for and attendance of client meetings

    An ideal candidate will have the following:

     - Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and attention to detail
    - Excellent communication skills
    - Demonstrable client services skills where you have owned relationships with clients
    - Demonstrable commercial acumen
    - Strong desire to work in a collaborative environment
    - Bachelor's degree, or above
    - 1-2 years of work experience in a client service-focused position post-graduation
    - Full business proficiency in English; additional European languages are desirable but not essential for this role

    Career Progression:

     12-24 months after achieving specific qualitative goals (consistent high-quality end-to-end delivery, quality of relationship management and outreaches), Senior Client Services Associates typically progress onto Client Solutions Manager roles, where you are responsible for your own book of business, managing client relationships and increasing management responsibility of other/junior team members.

    What we offer:

  • Competitive base salary plus quarterly commission programme and annual bonus with comprehensive benefits (including healthcare coverage, a contributory pension plan, 25 days annual leave plus bank holidays)
  • Global tuition reimbursement to support GLGers who want to continue their professional education
  • A great team atmosphere with socials, off-site activities and sports teams to join
  • An opportunity to contribute to GLG's Social Impact Partners Programme
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