- Managing a team of 3-4 Deputy Service Managers and 6-10 support workers
- Leading a service in regards to staff performance delivery against all KPIs and metrics
- Providing tailored and attentive support to clients with learning disabilities and complex needs
- Holding responsibly for effective delivery of all care and support, and being expected to liaise closely with internal and external housing landlords to resolve any arising matters
- Ensuring service users are being given a person-centred approach to help support their needs
- Managing the performance of the team; including the team's delivery of care and support which promotes dignity, wellbeing and independence
- Monitoring all safeguarding and health and safety matters within the service
- Carrying out supervisions and performance appraisals, offering training opportunities when required
- Controlling the online rota management system and ensuring there is sufficient staff cover in relation to CQC requirements
- Delivering high-quality consistent care and support which meets the personalised needs of clients
- Recent experience working as a frontline manager with clients who have complex needs
- Experience leading and motivating a team
- Monitoring KPIs and overseeing service improvement
- Strong communication – including mediation in order to diffuse intense situations
- Knowledge of health and safety and safeguarding regulations – with the ability to act in line with CQC standards
- Salaries and premiums
- Pension
- Access to an industry-leading training and development programme
- Life Assurance
- Family-friendly policies
- Support colleague well-being
- Discounted pay monthly mobile phone contracts
- 37.5 hours per week
- Monday – Friday, 9:00am – 5:00pm
- On-call rota
- One in four weekends in office - with the subsequent Friday and Monday off
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Service Manager - Warwickshire, United Kingdom - James Andrews Recruitment Solutions Ltd
Description
We are currently working in partnership with a Charity based in Warwickshire, who are recruiting for a Service Manager to join their ambitious and driven team on a permanent basis.
The annual salary of this role is £36,000 – however, it offers £38,000 per annum if the individual is CQC registered.
The ideal candidate will have an Enhanced DBS dated within the last three years, have access to a vehicle and be able to effectively manage a support service.
Duties will include (but are not limited to):
Experience required:
Skills, knowledge and expertise required:
Rewards and Benefits:
Working hours:
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews Terms and conditions apply, contact us for details.