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Macclesfield

    Field Services Engineer - Macclesfield, United Kingdom - CDW

    CDW
    CDW Macclesfield, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    CDW is a top-notch technology solutions provider for businesses, government, education, and healthcare organizations in the United Kingdom, Canada, and the United States.

    When it comes to technology, our footprint is all over the workplaces of more than 250,000 companies, from startups to major international corporations. No matter the size of the request, with the wide range of products and services we offer, we are ready for the challenge.

    CDW prides itself on being known as the 'People Who Understand IT' and 'People Who Understand People'. Our relationships are built on deep expertise and are rooted in the CDW Way. Our leaders empower us to make things happen and motivate their teams to do the same. Moving forward together, from teammates to guides, at CDW, you'll be surrounded by inspiring individuals who have a positive, success-driven attitude. You will learn from them and establish strong relationships. Show your true self and bring your best ideas to CDW because diverse perspectives lead to enhanced problem-solving and better solutions for our customers in a rapidly evolving technology landscape.

    Field Services Engineer Role

    • Diagnose and repair technical issues on various IT equipment at different customer locations in the Greater Manchester South area
    • Offer IT Hardware Support and handle Installs, Moves, and Changes across client sites in the Greater Manchester South area

    Key Responsibilities

    • Travel to a variety of customer sites for IT Support Services as per contractual requirements
    • Support a range of IT equipment including PCs, laptops, tablets, printers, and point of sales systems
    • Install and troubleshoot a wide range of products in a software or hardware environment
    • Obtain and maintain necessary vendor certifications required by CDW for the role
    • Follow documented procedures and provide feedback for continuous improvement
    • Adhere to safety and electrostatic discharge precautions
    • Complete all relevant documentation for each site visit in a timely manner
    • Participate in an on-call rotation
    • Provide support to other teams within the department
    • Be flexible to work overtime when necessary

    These duties are not exhaustive, and you may be required to perform additional tasks based on your evolving role within the organization and its business objectives.

    Qualifications, Skills, and Experience

    • Experience in installing, troubleshooting, and fixing hardware devices
    • Ability to install and configure software based on customer requirements
    • Possess relevant vendor certifications such as Dell, Lenovo, IBM, and HP
    • Understanding of hardware maintenance and break-fix
    • Hold a full UK Driving Licence
    • Required UK security clearances such as SC and NPPV3

    Essential Attributes

    • Quality-focused with great attention to detail
    • Capable of working independently and remotely on a variety of products
    • Methodical and quality-minded with a 'right-first-time' approach
    • Passionate, professional, with a 'can-do' attitude
    • Results-oriented with a proven track record of success
    • Physical strength and dexterity to handle IT equipment and work in confined spaces

    About CDW

    CDW stands as one of the tiniest 'big companies' you'll ever come across. We strongly believe that it's the people who drive success and that by fostering a culture of passionate individuals with shared goals, great achievements can be realized.

    Our relationships are fueled by expertise and grounded in the CDW Way. Our leaders inspire action and motivate their teams. At CDW, you'll collaborate with inspiring individuals, learn from them, and build lasting relationships. Bring your authentic self and your best ideas to CDW. Embracing diverse perspectives leads to improved problem-solving and better customer solutions in a fast-paced tech environment.

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