- Commercially focused and Innovative
- Team player
- Self-motivator with a willingness to learn new skills
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- Ability to show initiative and to work independently
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- Goal and outcome orientated
- Thoroughness and attention to detail
- Good communication skills (ability to present, inform and guide others)
- Ability to generate ideas and draw them out of others
- Ability to bridge communications between technical and business focussed groups
- Comfortable working with people at all levels in an organisation
- Willingness to take on a variety of roles and responsibilities
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Technical Delivery Engineer - London, United Kingdom - Collinson
Description
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.
Purpose of the job
To work closely with client account managers and technical teams to specify and manage new client implementations onto Lifestyle Benefits products via automated data exchange interfaces.
In addition this role will provide technical support and first line issue resolution assistance, liaising with the MIS team where necessary.
What you'll be doing:
Take ownership for the delivery of client implementations within agreed constraints of budget and timescale
Collect, understand and capture specific technical, business and client requirements for new interfaces and implementations. Have the ability to translate these into specifications, test plans and change requests.
To perform the technical setup, configuration and verification of all new client implementations.
To perform joint testing with clients where appropriate, analysing and reporting on results
Develop excellent working relationships and to provide liaison between the business, client representatives and development teams.
Provide daily monitoring and control of existing client implementations
Analyse data effectively to produce reports or supporting information to assist in the identification and resolution of issues or the production of detailed statistics.
Effective day to day management of issues and change requests to ensure product implementations function smoothly
Create status reports or other appropriate updates as required for stakeholders
Schedule and manage bulk processing tasks
Prioritise, log and track issues in alignment with the Collinson methodology
To help design and, if necessary, execute the test scenarios and test scripts
Contribute to regular Team meetings to ensure the correct tasks are being worked on and share key decisions required, risks identified and highlight and issues encountered
Provide full documentation of datafeeds
Work with Internal Product teams to define requirements for operational processes and perform UAT and regression testing as required
Review current processes and recommend and implement improvements and automations where appropriate
We're looking for someone who'll ideally have:
IT Degree Qualified Desired
Knowledge and experience of successful project/product implementation in a software delivery environment
Knowledge and experience of the whole project lifecycle
A good working knowledge of standard Project Methodologies
Excellent analytical skills, with proven experience of using appropriate tools, and a good working knowledge of SQL
The ability to demonstrate through examples, the effective management of stakeholder relationships at all levels internally and externally
Experience of working with application and system interface solutions highly desirable
Excellent written & spoken English & interpersonal communication with exceptional client facing skills
Experience working in a regulated environment preferable
Experience of projects in Travel, Insurance, Loyalty and Benefits sectors highly desirable
You'll also be some of the following:
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at
We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.