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    Delivery Technical Engineer - London, United Kingdom - UK Civil Service

    UK Civil Service
    UK Civil Service London, United Kingdom

    1 week ago

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    Description

    Job summary

    The Cabinet Office is the centre of government. Its purpose is: to maintain the integrity of the Union, co-ordinate the security of the realm and sustain a flourishing democracy; to support the design and implementation of HM Government�s policies and the Prime Minister�s priorities; and to ensure the delivery of the finest public services by attracting and developing the best public servants and improving the efficiency of government.�

    Cabinet Office Digital is the Digital, Data and Technology (DDaT) hub for the Cabinet Office. Our vision is �Enabling the department through the provision of exemplary digital, data and technology (DDaT) services and transformative in support of the digital transformation strategy of the organisation.��

    We are creating a digital culture where user needs are at the heart of everything we build and through data democratisation, automation, governance, convergence and consolidation we will support creating a Better Cabinet Office of the future.��

    We are transforming ourselves to be even more effective and efficient in the way we service our users' needs. This exciting transformation programme will shape the organisation, our ways of working, our engagement model and our "delivery engine" enabling CO Digital to become a product centric organisation; delivering through a highly matrixed portfolio of projects and programmes. As both Digital Partner and/or Digital Delivery Partner we advise and assure business units and ALBs in developing their own Digital, Data and Technology (DDaT) capabilities, as well as taking on delivery responsibilities ourselves where relevant.�

    We have structured ourselves into eight critical functions to realise this vision - Product, Portfolio, Enterprise Services, Technology, Cyber, Data, Strategy & Digital Transformation and People & Business Services.

    This is an exciting opportunity to be part of the Portfolio Delivery team, to lead key infrastructure-related projects to transform our internal services. The Delivery team uses a hybrid of Agile and Waterfall methods to apply the best approach to delivery projects successfully.

    Job description

    The role of Delivery Technical Engineer will form part of the Delivery Operations Team that sits under the Delivery Function of the organisation and works closely with the Delivery Managers.. You will also work in partnership with the other functions of CO Digital Enterprise Services Teams� such as Cloud Service, Network Operations, End User Compute and Commercial, Finance and Training teams.���

    This role is a unique role and as a Delivery Technical Engineer you will support a variety of medium and large projects in close collaboration with the Delivery Managers and Senior Technical Engineers to plan and deliver smaller projects. You will support the Delivery Operations Managers on office relocation/setups working alongside Cabinet Office Estates and Government Property Agency championing CO Digital values and delivering at pace on a variety of critical projects.�

    We currently support over 15,000 users across a range of sites based nationwide with periodical travel to our regional sites with some overnight stays to assist with office relocations and other wider projects.� Due to the service we provide this is an office based role working from our London office (5 days a week).��

    Responsibilities

    As a Delivery Technical Engineer you will be:�

  • Supporting the delivery of large projects and managing smaller projects and transitioning into Live Service
  • Building Windows and Mac OS laptops, Android and Apple Mobile Phones, creating login accounts, scheduling deployments, delivering remote and classroom training and supporting users. This includes installing active infrastructure components ( switches, routers) and the network connectivity skills required to present� IT services to an end users desktop
  • Working in a fast paced environment managing rapid delivery of business unit moves for high profile stakeholders working alongside a variety of multi-disciplined teams which requires discretion and confidentiality. This will include surveying of office space,� decommissioning IT from vacated buildings and installing IT in new locations from infrastructure/cabling, through to Audio Visual and Video Conferencing (AV/VC) equipment, printing and desktop devices.��
  • A good understanding of standard IT technologies and have a strong desire to deliver high quality service
  • Able to understand and identify problems, analyse and help identify appropriate solutions, taking ownership of problems and proactively resolve technical issues, ensuring you meet business requirements by troubleshooting and diagnosing or escalating faults as appropriate
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams via the Delivery Operations Managers.
  • Production and accurate maintenance of documentation is essential to the success of the team and sharing knowledge is encouraged to ensure the team is able to fulfil its objectives.

    • Person specification

    Essential criteria

    A combination of service provision and change management knowledge, as a Technical Engineer you must have:

  • Proven experience building and supporting the following devices Windows, MacBook, Android phones and other Apple devices and direct experience in device management applications such as Active Directory, Microsoft System Center Configuration Manager (SCCM), Apple's Management Framework (JAMF) and Airwatch (Workspace ONE)
  • Able to demonstrate skills and experience installing active Infrastructure components ( switches, routers) and the network connectivity skills required to present the IT services to an end users desktop
  • Able to support AV/VC including troubleshooting and managing fault resolutions
  • Able to demonstrate good customer service and relationship management, can identify stakeholder needs based on evidence using a range of communications skills
  • Exposure working in a project environment and experience working in deskside support delivering Deskside IT Installation�
  • Proven ability to work on own initiative as well as part of a team and demonstrate ability to share/transfer knowledge within a team by updating and creating new guidance and provide support until projects are transitioned to Live Service
  • Able to demonstrate proactively taking ownership of problems and the ability to solve complex logical faults to resolution
  • Proven ability to multitask and prioritise a busy workload allowing effective delivery of change

    • Behaviours

    We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Working Together
  • Managing a Quality Service
  • Delivering at Pace

    • Benefits

    Alongside your salary of �44,500, Cabinet Office contributes �12,015 towards you being a member of the Civil Service Defined Benefit Pension scheme.
  • Learning and development tailored to your role.
  • An environment with flexible working options.
  • A culture encouraging inclusion and diversity.
  • A which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
  • A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.
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