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    Technical Application Support Engineer - London, United Kingdom - James Joseph Associates Limited

    James Joseph Associates Limited
    James Joseph Associates Limited London, United Kingdom

    2 weeks ago

    Default job background
    Full time Customer Service / Support
    Description

    Our client is a leading and long-established Fintech that counts the world's leading Investment Banks and Hedge Funds among their clients.

    The organisation is continuing to grow and as a consequence there is the need to hire an additional entry level Technical Application Support Engineer. You will be offered extensive support and training with the opportunity to progress into other technical teams within the business as your experience increases.

    The role requires someone with a fundamental understanding of Linux server, SQL Databases and OO Programming in any language, and you will have the desire and ability to learn about the type of trading and financial products the applications support The business also operates on an AWS Cloud Platform and you will be given training and exposure on this also.


    THE ROLE:

    ·Monitoring the production and User Acceptance testing environments – using our in house proactive monitoring tools

    ·Investigate, action and resolve issues impacting internal systems and clients.

    ·Work independently and prioritise tasks in what can be a challenging environment at times

    ·Report common issues, analyse the root cause and prevent them from recurring, utilising the development team as required

    ·Responsive to internal and external client queries and tickets

    ·Enjoy working within a team and feeling ownership for what you do

    ·On boarding of new services for new and existing clients

    ·Updating system configuration across environments

    ·Continuous improvements of the production service and team effectiveness

    ·Participating in Client Service and Technology meetings

    ·Handle production incidents and problem management activities related to the incidents


    TECH STACK:

    ·Linux, Apache, MySQL, OO Perl

    ·AWS CloudWatch

    ·Monitoring and Alerting Systems

    ·Ticketing / workflow Systems (e.g. Jira)


    KEY SKILLS / EXPERIENCE REQUIRED:

    ·Good degree in Computer Science or a related field

    ·Working level Unix/Linux and SQL knowledge

    ·Working level knowledge of the fundamental of Object-Oriented programmaning

    oE.g. loops, objects, functions, conditions, strings, integers etc.

    ·Ability to apply the right sense of urgency in a fast paced environment

    ·Highly motivated, punctual, organised, responsible and not afraid to ask questions or pick up the phone to clients

    ·Enjoy both the responsive and proactive elements of the support role

    ·Enjoy solving complex problems

    ·Strong Technical ability for complex issue resolution and prioritisation

    ·Ability to work as part of a team and communicate effectively, especially during incidents

    ·Strong communication skills, including the ability to liaise with developers, client service, technical contacts at clients and to provide telephone & e-mail support to end users


    DESIRABLE SKILLS (Not essential):

    ·Knowledge of encryption protocols and browser security PGP

    ·Customer Service or Client Interaction

    ·Development experience

    ·Knowledge of file transfer protocols (i.e. FTP/SFTP)

    ·Experience with networking and firewalls

    Technical Application Support Engineer

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