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Enfield Town

    Council Tax Officer - London Borough of Enfield, United Kingdom - CRA GROUP LIMITED

    CRA GROUP LIMITED
    CRA GROUP LIMITED London Borough of Enfield, United Kingdom

    1 week ago

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    Description
    Job Description

    3 months contract with a North London based Local Authority

    Job Summary:

    · We have an exciting opportunity for a Council Tax Officer to join our Council Tax team within the Income & Debt department at Enfield Council.

    Key Duties/Accountabilities:

    · The successful candidate will work as part of a fast-paced team and be responsible for the administration of Council Tax accounts in line with current legislation, ensuring all necessary action is taken to collect revenue efficiently and effectively.

    · They will process moves in, out, and within the authority, deal with applications for reliefs and exemptions and make payment arrangements with customers.

    · The role requires the skills to effectively respond to enquiries received by letter, telephone and electronically, as well as undertaking proactive work to improve collection and recover debt.

    · Responsible for delivering, to a high standard, the collection/assessment support service menus, working across the Assessment Hub as a pooled resource to ensure effective operation of the services.

    · Including but not limited to the assessment and determination of income related benefits and other reductions, complex collection service matters, data entry, customer contact, and understanding service specific collection/assessment tasks.

    Essential Experience Required:

    · A knowledge of Civica Open Revenues systems would be preferable.

    · We are looking for someone with recent relevant Council Tax experience as an essential requirement.

    · You will be able to demonstrate a good standard of numeracy and literacy, be able to work using your own initiative, prioritise conflicting deadlines, managing your time efficiently with good communication skills.

    · You will be an enthusiastic, committed team player, understanding best practice and customer contact procedures with experience in debt collection.

    Additional information to note:

    · This position is subject to a DBS check.

    · This is a full-time role with core hours between 8:30am to 4:30pm.

    · Successful candidates will be required to work remotely, subject to change.

    · Placement will initially be for a period of three months, to be reviewed.

    The closing date for this position is Tuesday 30/04/2024.


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