Helpdesk Administrator - Derby, United Kingdom - One to One Personnel

One to One Personnel

Verified Company

Derby, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

One to one are recruiting on behalf of a technology company for an experienced administrator to support customer contracts, technology deployment projects, software commissioning and ongoing customer and internal team support.

With your excellent communication and administration experience you will be able to:

Provide post technology deployment commissioning

- entering data labelling and carrying out software platform setup for each customer site using the software platform.

Add photos, trace site plans and other information into a cloud software platform.
Answer company telephones and arrange staff diaries
Provide support to the Tech Ops managers and Contracts/Projects Managers.
Manage with problems for onsite issues, faults and software platform queries.
Ask questions about customer issues and explain possible solutions
Dealing with common or basic technical issues such as resetting passwords
Updating knowledge bases with details of common problems which customers can view online
Using helpdesk software to log calls with descriptions of issues, progress and solutions
Escalate calls to a team of 2nd line support staff if the problem is more complex

This is a full time, permanent role is based in Derby.

Salary and benefits:
£21,000, 25 days holiday, mobile phone, laptop.

Skills and qualifications required for this role:

Excellent IT skills
Basic understanding of electrical metrics such as kWh, kW, kVA, Voltage and Amps would be helpful but not essential.
Basic understanding of electrical installation, smart metering, BMS and IoT industries
Experience within SaaS and/or software businesses ideally in the energy, IoT or facilities management space ideal but not essential.
Great attitude and willingness to learn

Salary:
£20,000.00-£35,000.00 per year

Benefits: