Service Advisor - Carlisle, United Kingdom - Lookers

Lookers Carlisle, United Kingdom

1 week ago

Description

Overview

Location: Volkswagen Carlisle

Hours: 42;Monday- Friday: 08:00-17:30 plus 1 in 3 Saturdays 08:00-12:30

Salary: £36,800 OTE (including £30,000 to £32,000 basic depending on experience, plus bonus)

Lookers VW Carlisle is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of a team Service Advisors, Vehicle Technicians and our enthusiastic and friendly Service Manager.

As a Service Advisor at Volkswagen , you will benefit from continuous training opportunities through our in-house brand developments. This is a truly exciting opportunity with potential for progression opportunities within Lookers

Responsibilities

Booking MOTs, services and other repair work for our customers

Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer

Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes

Managing a high-volume of customers daily as well as telephone calls and online booking queries

Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop

Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications

As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars

If your skills and experience match what we are looking for, please

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