Onboarding Consultant - Southampton, United Kingdom - Alliants

Alliants
Alliants
Verified Company
Southampton, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

We're Hiring a Onboarding Consultant

Location:
Hybrid (Southampton HQ)


Alliants is on a mission to build the best digital experiences for the world's most respected luxury hotel, travel and retail brandsand we're seeking a
Onboarding Consultant to join our expanding
Customer Operations team.

Can you see yourself thriving in an innovative, growing SaaS company?

Join us on our journey, we are all-in on building the future of digital experiences


The role:


Reporting to the Onboarding Manager, you'll be responsible for setting up and implementing clients on the Alliants Experience Platform (AXP).


You will be a key part of our Customer Operations team, assisting with client onboarding, training, adoption and report management, including the creation and analysis of usage data.


This role will require you to provide ongoing support to the Onboarding Team and associated clients for the Alliants Experience Platform.


Some key area's you'll be working on:

  • Responsible for and configuring AXP to meet the customer's specific requirements
  • Helping to ensure that all AXP projects are onboarded on time and on budget
  • Creating and delivering training and education on how to use the AXP, sharing best practices and tips for success
  • Working on increasing customer adoption and ultimately helping customers become proficient in using AXP
  • To work with the client project team to facilitate external communications to clients, ensuring visibility for onboarding, updates, product upgrades and scheduled outages
  • Assisting the coordination of ongoing content maintenance and improvement
  • Support and maintain a solid quality assurance testing schedule using associated scripts for new releases and functionality, ensuring a seamless customer experience
  • Assisting developers, delivery leads and product managers with constructive feedback loops to enhance our product
  • Create customer project status and review presentations
  • Produce and update documentation for the AXP Product and Alliants University

Important to have:


  • Knowledge of hotel industry and SaaS technology related
  • Ability to interact with customers at all levels, providing excellent verbal and written communication
  • Ability to analyse and interpret data
  • Strong attention to detail and organisational skills

Nice to have:


  • Degree in Hospitality, Business or ITrelated areas
  • Basic knowledge of HTML, CSS, JSON and XML languages
  • Exposure with helpdesk ticketing software
  • Integration experience with Table Management, Service Optimisation, PMS

Who are Alliants and what do we do?

What's in it for you?
We're a friendly, mission-driven bunch that values inclusion, learning and development, and transparency


Check out our benefits:
A competitive salary

Up to 10% annual bonus

Remote & flexible working

25 days holiday + public holidays

Generous level of stock options

Private healthcare

Life Insurance cover

Monthly takeaway allowance

Pension with matched employer contribution

£1,500 training and development budget each year

You can view some of the amazing brands and exciting projects we work on.
If interested or would like to know more, please click apply.
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