- To ensure that a safe working environment is maintained through compliance with all company and Trust health and safety policies and procedures.
- To build, lead and manage an effective team focussed on delivering operational and service excellence in a complex stakeholder environment.
- To understand the contract and payment mechanism in detail and to manage the contract commercially, minimising risk whilst creating value.
- To take ownership of the P and L of the contract and to deliver performance in line with the budget agreed with the sector. Desired Qualifications & Experience
- Demonstrable management experience operating within a Healthcare PFI multi-service soft services FM environment with strict payment mechanisms and the need to use MI to support contractual position. ( Essential).
- Proven track record of delivering effective customer service and operational excellence whilst maintaining targetted operating margins in a Healthcare environment.
- Previous experience of leading a large, diverse workforce
- Bics membership is an advantage.
- ILM Level 5 or above membership is an advantage.
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General Manager - Cambridge, United Kingdom - OCS Group
Description
The role is responsible for leading a team of employees to provide a fully integrated Soft FM service to the PFI, Papworth contract; managing all operational teams employed to ensure efficient and effective service provision in line with agreed budgets and service specifications; monitoring and reporting on the quality of service and financial performance of the contract, to include innovation in service delivery to the client.
Royal Papworth Hospital is a leading heart and lung hospital. In April 2019, following the construction of the new hospital (300 beds), it relocated from its previous location to the Cambridge Biomedical Campus. The soft services contract was awarded to OCS as part of the PFI Contract in 2012, when the hospital was in its construction phase and went live in May 2019. As a sub-contractor OCS is responsible for delivering the following soft services; cleaning, catering, patient feeding, retail catering, security and portering.
The contract revenue is c£6m and it is high profile. Service levels are good, as is the relationship with both the Trust and SPV. OCS is now looking for an experienced PFI operator, preferably with a background in the healthcare environment.
Key Tasks & Responsibilities
