- To take full operational and commercial responsibility for the residence
- Ensuring a warm, welcoming environment to students, parent and visitors to the site
- Responding to tenant queries and maintenance issues throughout the academic year
- Ensuring your site is a safe environment in which to live and work
- Prompt collection of rents and controlling the budgetary targets for the site
- Marketing and promotion of the accommodation
- Undertaking regular inspections of flats
- Undertaking routine daily/weekly safety inspections and updating the web based safety management system
- Establishing and developing working relationships with suppliers and contractors
- Being part of the out of hours rota for emergencies
- Supporting the management of the residence in compliance with ANUK National Code of Standards
- Working with University accommodation team delivering a quality service
- Active liaison with Universities including attending regular meetings with relevant bodies
- A good working understanding of tenancy management and housing legislation
- A good handle on sales and marketing with a proven track record of results
- Experience of managing a budget of £1m or more
- Good numeracy and literacy skills in order to write reports, and present performance indicators
- Strong IT skills (Microsoft office)
- Able to communicate effectively with people at all levels (orally and in writing)
- Good problem-solving skills/ability to use own initiative
- Student accommodation or leisure experience (transferable skills)
- Experience of offering pastoral care and spotting the issues that affect students
- Knowledge of the issues surrounding students
- Ability to handle sensitive issues
- Influencing skills and a professional outlook on challenging issues
- Responsive to all queries
- Strong customer service skills
- Outgoing and happy member of a team
- Enthusiastic
- Willingness to get involved in social functions . Halloween, Christmas and Student Open Days etc.
- A desire to learn and to continually develop
- Willing to attend relevant training days/sessions
- Eager to seek feedback and review ways to do things better
- An attractive salary package of £20,800 is available to the right candidate along with a 10% discretionary bonus based upon meeting budgetary and income targets.
- NB: This job description list is not exhaustive and may alter in light of the changing needs of the business. You may be required to undertake other duties from time to time as the company may reasonably require.
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Marshall Motor Group Cambridge, Cambridgeshire, United Kingdom1 week ago Be among the first 25 applicants · Direct message the job poster from Marshall Motor Group · Hours: full time Monday to Friday, 45 hours per week · Salary: Competitive Basic Salary with a Generous OTE Scheme in place · Benefits: Private Health Care, Company Car, Pr ...
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COREcruitment Cambridge, United KingdomJob Title: General Manager · Salary: Up to £51,000 · Location: Cambridge · We are on the hunt for a General Manager to join our renowned sustainable restaurant brand in Cambridge.This is an exceptional opportunity for a General Manager to become a key player in a casual din ...
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COREcruitment Cambridge, Cambridgeshire, United Kingdom £51,000We are on the hunt for a General Manager to join our renowned sustainable restaurant brand in Cambridge. · This is an exceptional opportunity for a General Manager to become a key player in a casual dining brand that prides itself on delivering top-tier service. · Open-Plan resta ...
General Manager - Cambridge, United Kingdom - Hines
Description
Overview
Who Are We
At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.
Responsibilities
Role Profile
The General Manager is a critical role for the success of our communities, you'll manage the residence; maximising income through effective budgetary management as well as maintaining year-round occupancy levels. You will coordinate all functions essential to delivering first class service to our student residents. This will include repairs, cleaning and security through a mix of directly-employed staff and external contractors. The General Manager should enjoy developing a professional but personal relationship with our student customers, parents and universities.
Qualifications
Person Specification
Closing
Summary Statement
You will be tasked with focusing on the needs of aparto and its residents. By being proactive and taking initiative in identifying areas for improved performance and experience, you will be owning your part in our success; all the while building trust and respect with colleagues and students alike.
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