2nd Line IT Engineer - Trafford Park, Greater Manchester, United Kingdom - In Technology Group

In Technology Group Trafford Park, Greater Manchester, United Kingdom

2 weeks ago

Description

Job Title: 2nd Line IT Engineer

Location: Trafford, Manchester

Work Structure: Hybrid

Salary: £27,000 - £33,000 DOE

Our client, a global supplier of branded merchandise who work with some of the most well-known brands are looking for an enthusiastic, driven 2nd Line Support Engineer to join their IT department.

Operating across the world, you will be based at their Manchester HQ supporting users in a busy environment remotely and face-to-face. This is a hybrid position, after one month of training in the office you can work 2-3 days from home each week

Benefits :

Hybrid Working
Early Finish Fridays
Birthday off
Volunteering days
Flexible working options
Development/progression opportunities
Health & Wellbeing Programmes
Regular social events
Cycle to Work Scheme
Maternity & childcare benefits

The ideal candidate will have experience with:

Microsoft Office Suite
Active Directory / Group Policies
VoIP Phone System
PowerShell
Cloud – Azure and/or AWS
Anti-virus management
Remote Desktop Solutions
Support of CRM/ERP systems
MDM Technologies

Day-to-day:

Effectively manage your own workload including backup management, data inputting, software deployments, mobile management, basic networking support, permissions, configurations, documentation (and more)
Provide a high level of IT Support to users internally
To be the escalation point for junior engineers including mentoring
Support colleagues across the groups server & network infrastructure
To ensure the business systems, comms platforms, servers and network infrastructure are all operating smoothly across the company
Ensure all procedural documentation is kept up to date for all systems
Assist in projects including implementation of a Security Awareness Program for all staff.

If you have the desire to go above and beyond, you are hardworking, have great communication skills and are a team player. Then please don't hesitate to apply for immediate consideration

Keywords: IT Support Engineer, 2nd Line IT Support, 2nd Line, Technical Support Engineer, IT Technician

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