IT Senior Service Manager - Hamilton, South Lanarkshire, United Kingdom - The SWATCH Group

The SWATCH Group Hamilton, South Lanarkshire, United Kingdom

2 weeks ago

Full time

Description

Primarily responsible for the Company's current IT and communications network and systems, maintain IT strategies by managing staff; Manage the team for Infrastructure & Operation, Application Services, Retail Services, Digitalisation and Business Intelligence
Maintain staff of IT division by recruiting, selecting, orienting, and training employees

Hold regular meetings with the IT staff to review strategic goals and initiatives promote team building and work to provide growth paths for staff.

Strategic planning, development, and management

Support Brands HQ initiatives to introduce new technologies and business processes. CRM, BI, replenishment, digital marketing, e-commerce, omni-channel, office automation, customer care, MPO's, etc.
Digital technological research by studying organisation goals, strategies, practices and user projects.
identify and resolve problems related to network infrastructure, hardware components, operating systems.
Help define IT infrastructure strategy architecture and processes.

Manages local business software and office productivity applications; Strong collaboration with Swatch Group Services (DIT) to implement and maintain Group applications (SAP, Retail, etc).

Keep local IT documentation updated (IT inventories, charts, contracts, user manual, etc)
Keep projects roadmap updated and discuss project priorities with management.
Implement disaster recovery and back-up procedures, information security and control structures.

Develop standard operating procedures and best practices, provide written IT policies and procedures, including those for security, standards, purchasing and service provision and guidance to IT staff and to end users according to the directives of SGUK.

Responsible for the ordering, acquisition, inventorying and disposition of hardware and software

Maintain the integrity and continued operation of the IT network including the wireless networks in accordance with the guidance of SGUK.

Establish procedure to comply with Corporate and Group security policies.
Ensure Copyright Compliance e.g. software licences.
Assist in Information Certification Project

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