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    IT Network Engineer - Glasgow, United Kingdom - Technology Services Group Limited

    Technology Services Group Limited
    Technology Services Group Limited Glasgow, United Kingdom

    1 week ago

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    Description

    As anInfrastructure Support Engineer you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations.

    You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure.

    As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting.

    This is a hybrid role where you will be expected to attend the office a few timesper week for regular team collaboration time.

    TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide.

    At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80.

    Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.

    The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
    Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event
    Two paid CSR days per annum that you can use towards giving something back

    Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK.

    We have also recently launched our very own 'TSG Foundation'
    Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
    Flexible working policy
    Relaxed dress policy
    Excellent progression opportunities, training and support, including recognised qualifications
    Diagnose and resolve incidents using TSGs remote access tools and verbal instructions
    Liaise with partners and third parties to aid in the resolution of incidents
    Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers
    Maintain a high-quality service to our customers
    Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers
    Full UK, clean driving licence
    An excellent knowledge of a server and networked environment
    Strong desktop support experience
    Experience with Microsoft Exchange and Office 365
    Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc.
    Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc.
    Ability to tailor style of coaching and training based on individual's needs
    Excellent telephone manner.
    A minimum of 3 years' server and 5 years desktop experience is desirable
    Enterprise Anti-Virus software, e.g. Sophos, Microsoft Defender.
    Microsoft Associate level certifications.
    Company bonus scheme
    25 days annual leave + public holidays
    Life assurance 4 x Salary
    Contributory pension scheme at 4% matched
    Electric Vehicle Salary Sacrifice Scheme
    Perkbox discounts
    Company sick pay
    Enhanced Maternity and Paternity pay
    Home-based and hybrid opportunities
    Long service benefits including increased annual leave accrued with service
    Cycle to work scheme
    Employee recognition scheme
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