- Fair knowledge of computer hardware and software.
- Strong technical background with a good understanding of electronics, IT and / or security industry equipment.
- Excellent problem-solving skills with the ability to think logically and act decisively under pressure.
- Strong communication skills, both verbal and written with a focus on delivering clear and concise instructions to customers.
- Customer oriented mindset with a passion for providing exceptional customer service.
- Ability to work independently as well as collaboratively in a team-orientated environment
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Technical Support Engineer - Laindon, United Kingdom - Construction Recruitment Services
Description
Job Title:
Technical Support Engineer
Job Type:
Full-time
Location:
Laindon, Essex,
Working hours:
Monday – Thursday, 9am – 5:30pm
Friday, 9am – 5pm
Includes a 1 hour lunch
Salary package:
£30,000 - £39,000
Base:
£35,000
Yearly bonus:
£4,000
Overtime rate:
Monday 9am – Friday 5pm is at x1.5
Friday 5pm – Monday 9am is at x2
Continuous training and personal development courses will be provided
Company mobile phone & laptop will be provided
Company card for expenses while on work trips will be provided
Who are we?
Spanish manufacturer of security equipment (intercom, access & CCTV) in which we have been in the industry for 75 years, we are in the higher end of intercom manufacturing with our core focus being on large residential estates & tower blocks.
The technical support engineers duties will consist of offering remote and on-site support to our customers.
The remote assistance will consist of:
emails, telephone conversations and / or remote PC login sessions.
On-site support can consist of in-depth diagnosing where remote solutions aren't achievable and commissioning systems that our customers have installed.
We'll also be supporting the sales team from a technical perspective which includes: carrying out site surveys, reviewing specifications and drawings resulting in us offering quotations & preparing AutoCAD drawings for first fixing and second fixing solutions.
The ideal candidate
* 2+ years of experience in a technical support role.