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    Regional Services Account Manager - England, United Kingdom - EVCOM

    EVCOM
    EVCOM England, United Kingdom

    1 week ago

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    Description

    Job Role:

    Service Account Manager Company Name:
    Jacobs

    Massey Sector:
    Corporate Live Events Job type: Full time Salary: £60k-£70k +

    Company Benefits Job Location:

    Surrey Job description/ responsibilities: We have a new immediate opportunity for an experienced Service Account Manager to be a key part of our client's Service Sales team, representing our client, taking full responsibility for developing and managing their existing and new Service Accounts & Contracts for our client.

    To identify, target and develop new business opportunities for our client's Support Services Division to increase market share and maintain current contracts.

    This is an exciting opportunity for an exceptional, experienced Service Account Manager to join an established operation with scope to drive and enhance the service at every opportunity.

    Experience and seniority of the position will be reflected by the remuneration and benefits package.
    To prepare and issue maintenance contracts and support proposals
    To account manage named service accounts to ensure all service activities are carried out to their customers satisfaction to ensure renewal of their service contract
    To ensure contracts are profitable and all service costs are covered and charged back to their customer as necessary
    To ensure their customers renew their contracts at the end of their contract term
    Attendance at regular account management meetings as required
    Minuting of service meetings and implementation of any service actions that may arise
    Ongoing development of service accounts to increase wallet share
    Create a detailed account map including strategies for growth as well as retention
    To be a first point of service escalation in the circumstances where their customers are unhappy with their contracted services being delivered
    Full coordination with their service operations teams and customer service agents
    Preparation and delivery of monthly service reports
    To ensure all services are being delivered in line with those contracted
    To be fully conversant with the service catalogue and to be able to sell all services confidently into their current and new service accounts
    To gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by our client are coming up for renewal / re-tender
    To become fully conversant with our client's service offerings and be able to sell these effectively into new accounts
    Generate single and multi-year support contracts
    Identification of any potential Audio Visual and Videoconferencing Project Opportunities (although these will be progressed by a different team)
    To ensure all leads & opportunities are fully updated on a regular basis to enable management to create relevant reports and sales forecasts
    Do you have experience with inspecting Audio Visual & Video Conferencing project?
    Do you have experience with account management?
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