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    Client and Adviser Support Administrator - Manchester, United Kingdom - Co-op Digital

    Co-op Digital
    Co-op Digital Manchester, United Kingdom

    4 weeks ago

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    £26,000
    Description
    Customer Service Adviser - Nights
    £26,000 (including nightshift premium) plus great benefits (Work Level 6C)
    Night shifts, 4 on 4 off, 8pm to 8am. Manchester City Centre, hybrid working (working from home a maximum of 1 shift a week)
    We're looking for a Customer Service Adviser to join our Funeralcare at Need team here at Co-op.

    We'll look to you to take inbound calls from our clients, care homes, hospitals, and police, to support the arrangement of the deceased and bring them into Co-op care.

    During your night shift you'll also support our Food and Membership team, completing ad hoc admin tasks across our shared inboxes and social media platforms.

    In this rewarding role, you'll have the opportunity to have exposure across our Co-op Business Services and provide an excellent service whilst supporting our clients when they need it most.

    Take inbound calls to support the collection of the deceased and bringing them into our care
    Provide a brilliant customer service, being empathetic and respectful at all times
    Keep and update accurate records of calls in line with regulatory requirements
    Complete admin work, including social media brand posting, for our food and membership team
    Excellent customer service skills, with the ability to adapt your approach and be empathetic
    The availability to work night shifts between 8am and 8pm

    If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).


    ~ An annual bonus (based on personal and business performance)
    ~28 days holiday (rising to 32 with service) plus bank holidays
    ~ A pension with up to 10% employer contributions
    ~ Coaching and training to support your career development
    ~ Wagestream app – giving you access to a percentage of your pay as you earn
    ~ YuLife app –rewarding you for exercising with discounts and vouchers for your favourite brands

    As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do.

    Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

    Building a diverse environment
    We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.

    We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

    We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
    You can find out more about our recruitment process at
    You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at

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