Account Manager - London, United Kingdom - Hogarth Worldwide Ltd

Description

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

About Hogarth

Hogarth Worldwide is the world's leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world's most famous brands.

What does an Account Manager do at Hogarth?

As an Account Manager (AM) you will be responsible for end-to-end and timely project delivery to specifications and on budget. You will lead all elements of the production process, ensuring an open line of clear communication. You will be the first point of contact for our client, ensuring they receive the highest standard of service, and build strong relationships with internal- and external stakeholders, liaising amongst them.

Reporting lines and key stakeholders

• This role reports to the Senior Account Manager (SAM).
• You will work closely with Production Teams (internal), and Creative– and Media Agencies.
• The Account Director (AD) sits on the Leadership Team, covering the HQ office and is accountable for all team members.

Requirements

As an Account Manager you are extremely organised and an adept multi-tasker. As the key point of contact for our client, you will possess good project– and client management skills, as well as best-practice methodology. Your skills include efficiently and quickly building a strong rapport with internal- and external stakeholders. You should possess a passion for production work, marketing and advertising, with a keen interest to grow and develop professionally by taking initiative and being proactive.

Proficiency in the Spanish language a bonus.

• An understanding of marketing and production implementation processes across TVC, OLV and Social Media channels. Knowledge of Digital– and Print Production a bonus.
• Understanding of the production and creative development process, content production, technology, and quality control.
• Proven experience of client relationships and project management skills
• A professional, calm and approachable demeanour
• Strong written and verbal communication
• Commitment to ensuring flawless execution and delivery
• Proficiency with Microsoft Word, Excel, PowerPoint. CAT tools a bonus.

Key areas of responsibility

Communication

• The primary day-to-day contact for clients across projects
• Understanding of clients' needs to deliver high satisfaction levels
• Ensure awareness of timelines and deliverables on projects
• Confident in communicating changes/direction to team members, clients and stakeholders
• Responsible for managing the client relationship with a focus on client delivery
• Structure regular status updates, define scope and approach, set and manage expectations
• Escalate challenges as required to SAM/AD
• Ensure a clear understanding of the production brief, deliverables and timeline for each project
• Demonstrate strong collaboration skills with internal agency teams and key external partners
• Work strongly as part of a team
• Ensure quality and adherence to production guidelines for key deliverables

Process

• Manage small-to-medium projects independently, from initiation through to completion
• Work with cross-functional teams in a fast-paced agency environment
• Manage client objectives, budget, expectations, deliverables and timelines
• Keep projects on track through clear task lists, timing plans, trackers, status and contact reports
• Participate actively and knowledgeably articulate status internally and during client interactions
• Identify potential project risks and if needed, escalate to SAM/AD
• Liaise with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications
• Ensure the highest quality is always delivered to clients
• Own project budget and tracking of all ongoing costs throughout project lifecycle
• Reconcile estimates to actuals on all projects
• Resolution of budget discrepancies between disciplines, vendors and clients
• Manage POs, financial reporting, tracking and billing against all project budgets

Diversity and Inclusion

Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points of view, making Hogarth not only a better company and place to work but an environment where everyone experiences connection, opportunity and a sense of belonging.

Hogarth Values

Heart and Soul: We love what we do. We bring energy and enthusiasm to all our work. We push boundaries, we are never satisfied and always want to find a better way.

Hands on: We don't wait for things to happen, we get on with it. We are pragmatic and don't have an ego. We do what it takes to get the job done to the highest standards.

Honest: We are straightforward; we speak openly and clearly. We operate with integrity and live up to our promises.

Happy family: We enjoy working together. We look out for our colleagues. We are an eclectic bunch. We want to work with people from many cultures and demand great things of each other. Even when things get tough, we don't lose perspective or our sense of humour.

Hungry: We are an inquisitive community. We want to create an environment which inspires ourselves and others to be better. It is important to continuously challenge ourselves and our ways of working. We aim to provide staff with the opportunities to develop and learn.

Find out more at

The Package

• 25 days holiday
• Private Medical Care (Bupa)
• Life Assurance – four times annual salary
• Pension Scheme – Company contribution
• Half day leave on your Birthday
• Employee Assistance Programme
• WPP Group Discounts
• Travel Season Ticket Loan
• Mortgage Advice – In partnership with Charles Cameron and Associate
• 1 Volunteering day per year

#LI-Hybrid

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Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.

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