- that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately.
- all Incidents and Requests with agreement from the customer.
- the sources for new Incidents and Service Requests
- communicate with the customer, during the lifecycle of a fault/ incident.
- Software and applying data or product fixes where appropriate
- and implementation of new software versions.
- of Customer User Acceptance Testing.
-
Application Support Analyst
4 weeks ago
Harrington Starr Camden Area, United KingdomUltra Low Latency Trading company - Application Support Analyst - £80,000 - £120,000 · We have just taken on a new role with an Ultra Low Latency Trading company who are in the search for a technical Operations Engineer to join a fast-paced and high-growth business. Responsibilit ...
-
Application Support Analyst
6 days ago
Totum Partners London Area, United KingdomApplications Support Analyst - DMS · We are seeking a talented Applications Support Analyst to join a leading Law Firm headquartered in London. As the Applications Support Analyst, you will play a key role in providing comprehensive support for Document Management and Knowledge ...
-
Legal Support Analyst
1 week ago
Career Legal London Area, United KingdomRole: Legal Support Analyst · Location: London · Salary: Up to £52,000pa + Benefits · Contract: Permanent · Are you an experienced Paralegal or Legal Assistant looking for a new long-term opportunity with a fast-paced and growing company? This role will suit a Paralegal or Legal ...
-
Application Support Analyst
3 weeks ago
RJC Group London Area, United KingdomI'm currently working with a central London energy trading client who is looking to continue scaling their tech team and are currently searching for multiple Application Support Analysts. Based in Central London, this company offers hybrid working with most employees coming in 3 ...
-
Legal Support Analyst
2 weeks ago
Blue Legal London Area, United KingdomLegal Support Analyst · Our client, a leading provider of innovative legal technology solutions, is currently seeking to recruit a Legal Support Analyst to join their team. This role involves supporting existing client-facing products, providing legal support to the product group ...
-
Application Support Analyst
4 weeks ago
IT Talent Camden Area, United KingdomJob Title: Junior Application Support Analyst · Location: London, UK · Company Profile: · We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences. · Job Summary: · We are currently seeking a Junior Applica ...
-
Application Support Analyst
2 weeks ago
Harrington Starr London Area, United KingdomApplication Support Analyst - London - Hybrid - £50,000 - £60,000 · Harrington Starr have just partnered with an Award Winning Fintech who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. · They are looking for a suppor ...
-
Legal Support Analyst
2 weeks ago
Blue Legal London Area, United KingdomLegal Support Analyst · Our client, a leading provider of innovative legal technology solutions, is currently seeking to recruit a Legal Support Analyst to join their team. This role involves supporting existing client-facing products, providing legal support to the product gro ...
-
Application Support Analyst
2 weeks ago
Harrington Starr London Area, United KingdomApplication Support Analyst - London - £70,000 - £80,000 · Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. · They are looking for a suppo ...
-
Desktop Support Analyst
4 weeks ago
Harrington Starr London Area, United Kingdom1st Line Desktop Support Analyst – City of London - £25,000 - £33,000 · Harrington Starr have a 1st Line Desktop Support Analyst opportunity for a Leading Exchange client operating in over 15 European Markets, based in Central London. · Our client possesses market-leading tec ...
-
Application Support Analyst
4 weeks ago
Harrington Starr London Area, United KingdomApplication Support - · London · £120,000 · A leading Trading Firm in the city of London are searching for a Senior Front Office Support Analyst to work within their Front Office product suite. They are looking for a candidate with hands-on experience in a Front Office environ ...
-
Application Support Analyst
4 weeks ago
Harrington Starr London Area, United KingdomUltra Low Latency Trading company - Application Support Analyst - £80,000 - £120,000 · We have just taken on a new role with an Ultra Low Latency Trading company who are in the search for a technical Operations Engineer to join a fast-paced and high-growth business. Responsibili ...
-
1st Line Support Analyst
3 weeks ago
Miller Maxwell Ltd London Area, United KingdomIT Support Engineer – Brokerage – London. Miller Maxwell is working with an established Brokerage organisation seeking to hire an IT Support Engineer with experience of Microsoft operating systems both desktop and server, and database skills for their expanding team in London. Th ...
-
Application Support Analyst
2 weeks ago
CODA Technology Services London Area, United KingdomWe are currently seeking an Application Support Specialist for a 3-month initial contract with a leading global retail brand, starting immediately in Central London (hybrid). · The ideal candidate will have strong CRM experience with MS Dynamics 365 and excellent stakeholder man ...
-
Support Analyst
4 weeks ago
Squarepoint Capital Camden Area, United KingdomRole: Support Analyst - Integration & Deployment Management · Team: Integration & Deployment Management · Department: Delivery · Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial mar ...
-
Trading Application Support Analyst
3 weeks ago
Paragon Alpha - Hedge Fund Talent Business London Area, United KingdomTrading Application Support (FIC) · London, UK · We are currently partnered with one of the world's leading global hedge funds who are looking for Trading Applications Support Analyst to join their team in London. · A candidate in this role interfaces with all EMEA based tra ...
-
Application Support Analyst
2 weeks ago
VirtueTech Recruitment Group London Area, United KingdomApplication Support Analyst - Energy Trading/Commodities is a must / London City/ £70K-£80K · Our client is a leading global financial services platform, delivering vital liquidity, market access, and infrastructure services across the energy, commodities, and financial markets. ...
-
Desktop Support Analyst
2 weeks ago
Xpertise Recruitment London Area, United KingdomRole: Desktop Support Analyst · Location: Central London – fully office-based · Salary: £35,000-40,000, with additional benefits · Job Role: Providing IT Support to all offices; 1st Line Support · We have a great opportunity with a family office business to join their IT team and ...
-
Trade Support Analyst
4 weeks ago
Black Swan Group Camden Area, United KingdomTrade Support Analyst - ETD - Elite Hedge Fund · A very exciting ETD Trade Support role has come live working for a Multi-Strat, Multi AUM global hedge fund. This business has market-leading reputation, distinguished not only for its consistent year-on-year performance but also f ...
-
Application Support Analyst
2 weeks ago
VirtueTech Recruitment Group London Area, United KingdomApplication Support Analyst - Energy Trading/Commodities is a must / London City/ £70K-£80K · Our client is a leading global financial services platform, delivering vital liquidity, market access, and infrastructure services across the energy, commodities, and financial markets ...
Cobol Application Support Analyst - London Area, United Kingdom - Chapman Tate Associates
Description
Application Support Analyst – COBOL
Location: Hybrid, London/Birmingham
Salary range £35,000 - £48,000 dependant on experience
Role:
My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels.
Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level 1 Incident actions to all Incidents before assigning to the appropriate resolver.
Responsibilities:
Key Skills required:
• A minimum of 2 years commercial experience of COBOL
• Experienced programmer in Cobol and 'embedded SQL' coding (essential), Cobol.NET, VB.NET (preferable) and SQL data handling
• Good knowledge of COBOL with 'embedded SQL' coding
• Experience of COBOL.NET, VB.NET, developing systems for the financial sector (Trading platforms; Financial messaging; security settlement)
• Familiarity with principles of application communication – FTP, sFTP, MQ Messaging
• Agile development practices
• Configuration Management & Continuous Integration
• Experience of GitLab lifecycle tool
This is a great opportunity for the right candidate to progress their career.
Please apply ASAP to be considered.
