- Supporting the assigned portfolio of clients as a strategic business partner, helping increase the engagement and retention of our client base; to demonstrate ROI and ensure outstanding levels of client satisfaction.
- Engaging with our clients to understand their business and goals, supporting Parameta Solutions clients strategy and delivering on agreed success outcomes.
- Utilising Salesforce dashboards and reporting to monitor relevant client data, spot trends and initiate action to further improve our client engagement.
- Working internally on reviewing and optimising critical processes and documenting these.
- Collaborating cross-functionally to resolve client issues in a timely manner.
- Referral and advocacy – curating client satisfaction feedback and referrals.
- Upselling – Spotting opportunities for up and cross selling as well as for new propositions that can be packaged and sold.
- Working with the Data Engineering, Product and Support teams to deliver and act on valuable insights and feedback from our end-users.
- Regular travel within EMEA as required.
- To fulfil any additional / ad hoc duties as required to meet the needs of the business.
- Fluency in English, both verbal and written.
- Ability to deal with ambiguity and high levels of change.
- Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying client needs.
- Confident in liaising with colleagues across departments and offices.
- Thrives in a fast-paced environment.
- Ability to create and enhance relevant documentation.
- Skilled in use of and Microsoft applications (Word, Excel, PowerPoint).
- Self-starter with ability to problem solve, adapt, and grow.
- Additional languages skills (both verbal and written) would very adventageous.
- Experience of working with Market Data and Analytics extremely beneficial.
- Desire to build credibility and rapport with multiple levels of a client's organisation.
- Enthusiasm to learn and absorb financial and technical information relating to our solution set.
- Interpersonal skills, with the ability to identify and provide comprehensive solutions for varying client needs.
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Parameta Solutions
5 days ago
TP ICAP London, United Kingdom Full timeRole Overview · The Data Compliance Officer (Auditor) is a critical function to ensure that data revenues are verified through client audits/reviews and that any under licensing and under reporting is identified and validated. Protection of Intellectual Property is a primary ris ...
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Parameta Solutions
1 week ago
TP ICAP London, United Kingdom Full timeRole Overview · This is a commercially focused Management Accountant role within the Parameta Solutions division working within a small team responsible for the development and delivery of financial and business insight and analysis to support business decision making across the ...
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Parameta Solutions
1 week ago
TP ICAP London, United Kingdom Full timeRole Overview · The role will sit within the Parameta Solutions Product team and the candidate will be responsible for researching and designing proprietary and bespoke indices across multiple asset classes (interest rates, FX, fixed income, credit, Energy and Commodities, and o ...
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Parameta Solutions
1 week ago
TP ICAP London, United Kingdom Full timeRole Overview · Your primary responsibility will be to manage extensive diary coordination, handle complex travel arrangements, and serve as the initial point of contact for the business. This role requires exceptional organisational skills, impeccable attention to detail, and t ...
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Parameta Solutions Summer Internship, London
2 days ago
TP ICAP London, United Kingdom InternshipSHIPJob Description · Looking for a Summer Internship for 2024 in Financial Services? We are offering talented students the opportunity to gain valuable insight and hands-on experience in to our business and the role of a automation professional. The internship will offer a 10 week i ...
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Management Accountant
6 days ago
TP ICAP London, United KingdomParameta Solutions - Management Accountant · Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. · Through our people and technol ...
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Project Coordinator
1 week ago
Parameta Solutions London, United KingdomParameta Solutions - Project Manager page is loaded Parameta Solutions - Project Manager · Apply locations London time type Full time posted on Posted 3 Days Ago job requisition id R2192 Job Description · Our purpose is to provide clients with access to global financial and com ...
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Project Manager
1 week ago
Parameta Solutions London, United Kingdom Full timeJob Description · The TP ICAP Group is a world leading provider of market infrastructure. · Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovat ...
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Product Analyst
1 week ago
Parameta Solutions London, United Kingdom Full timeOur purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. · Through our people and technology, we connect clients to superior liquidity ...
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Data Compliance Officer
3 days ago
Parameta Solutions London, United Kingdom Full timeJob Description · The TP ICAP Group is a world leading provider of market infrastructure. · Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovat ...
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Management Accountant
1 week ago
Parameta Solutions London, United Kingdom Full timeOur purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. · Through our people and technology, we connect clients to superior liquidity ...
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Compliance Administrator remote
1 week ago
Parameta Solutions London, United Kingdom Full timeOur purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. · Through our people and technology, we connect clients to superior liquidity ...
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Executive Assistant to CEO
2 days ago
Parameta Solutions London, United Kingdom Full timeThe TP ICAP Group is a world leading provider of market infrastructure. · Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. · T ...
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Parameta Solutions London, United Kingdom Full timeOur purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. · Through our people and technology, we connect clients to superior liquidity ...
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Financial Reporting Manager
1 week ago
TP ICAP London, United Kingdom Full timeOur purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. · Through our people and technology, we connect clients to superior liquidity ...
Parameta Solutions - London, United Kingdom - TP ICAP
Description
Role Overview
The Client Success Team is a post-sale function focused on delivering value to our clients, building strategic relationships, ensuring high satisfaction levels and high retention rates.
The Client Success Associate (CSA) EMEA is reporting to the Head of Client Success and will be assisting the Client Success Managers on all aspects of the end to end management of client activities, from the initial engagement and scope, to the final provisioning of services and day to day management. Understanding our clients' goals and challenges, ensuring high satisfaction levels and collaborating internally to deliver an excellent client experience is key to the role.
The CSA will be working closely with sales, data engineers, product, operations, marketing and at times, 3rd party vendors to cement client relationships and accelerate revenue growth.
Role Responsibilities
Experience / Competences
Essential
Desired
