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    Colleague Service Advisor - Sheffield, United Kingdom - Benchmark Recruitment

    Benchmark Recruitment
    Benchmark Recruitment Sheffield, United Kingdom

    1 week ago

    Default job background
    Description

    The Benefits:
    Annual bonus, Fabulous location

    Hours:
    Monday-Friday 9 am - 6 pm, One weekend per month

    We are proudly working with a wonderful business who have just completed building 335 apartments located in the heart of Sheffield city centre.

    This is a really exciting opportunity for a customer focussed individual, who has a passion for property and client services.

    Working collaboratively with the General Manager, and the wider team, the successful candidate will manage the lettings for the building as well as day-to-day customer liaison and running of the building.

    We would love to hear from candidates that already have experience working within tenant services/lettings/property and are looking for an exciting, challenging role to really get stuck into.

    First point of contact for all existing and prospective residents - Conducting viewings and answering questions from prospective residents - Negotiating lease agreements - Working to KPIs to achieve full occupancy as soon as possible - Managing the reference process to ensure residents can move in swiftly - Retaining existing residents by negotiating terms and renewing their lease - Reletting vacant apartments as soon as possible - Management of check-in and check-out - Carrying out inspections on properties when required - Working with the wider team to manage any maintenance requests/repairs - Delivering exceptional customer service at all times to residents – always going above and beyond to deliver a warm, welcoming environment - Managing any residents questions or complaints in a timely manner - Actively seeking feedback from residents to continually review the service given and make improvements - Working with the wider team to actively promote community engagement - Regularly conducting walk arounds of the building to ensure all grounds, services and amenities meet established standards.

    Genuine passion for delivering exceptional customer service - Proven sales experience - Confident hitting sales targets - A good sales mentality to ensure that the building reaches full occupancy - Highly organised - Ability to work well in a fast-paced environment - Experience negotiating contracts and renewals - Experience working within residential property or property management is advantageous - Excellent problem-solving skills - Confident liaising with residents face to face and by email/telephone – Professional - Personable and able to build relationships with people easily - Knowledge of Health and Safety - Happy working as part of a team.

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