Part Time Customer Service Advisor - Milton Keynes, United Kingdom - Personal Group

Personal Group
Personal Group
Verified Company
Milton Keynes, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Part time
Description

Job Title:
Customer Service Advisor


Location:
Milton Keynes - Hybrid (3+2)


Salary:
Up to £24,000(FTE), £14,400 (pro rata) dependent on experience

If the answer is 'Yes', we want to hear from you


What's great about the role?


You will join and be part of an energetic and professional team of Customer Service Advisors, who build customer confidence in our service and products everyday.

You will competently handle a variety of queries ranging from; log in issues and new claim requests through to policy amendments and cancellations and be a team player to help achieve team success.


Benefits

  • Hybrid working between home and office (3 days in office 2 working from home)
  • 25 days annual leave with option to purchase additional holiday days
  • Private medical insurance
  • Employer contributory pension
  • Free travel insurance for you and your family
  • Life assurance 4 x salary
  • Practical Health Plan
  • Salary sacrifice options include big technology purchase discounts, retail discounts platform, share ownership plan and more

What are we looking for?

  • Experience of working within a customer service environment
  • Experience of handling both inbound and outbound telephone calls in a customer service environment would be an advantage.
  • Experience and confidence in handling and resolving customer queries at first point of contact
  • Ability to establish and collate information from a variety of sources to provide individually tailored customer solutions.
  • Have an intermediate level of numeracy in order to confidently deal with statistics, produce standardised management information and calculate customer's premium or claim payments.
  • Basic knowledge of Microsoft Excel and Word.

Why Personal Group?
We protect the unprotected and connect the unconnected


We do this by providing market leading employee benefits and straightforward insurance plans focused on improving employee health, wellbeing and engagement to create a happier, healthier and a more productive workforce.

Alongside this we offer specialist pay and reward and employee experience consultancy.


Together we provide a full-service solution to help our clients stand out as an employer of choice while ensuring that our offerings across the Group are fair, reasonable and accessible to all reaches of society.

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