MSK Booking Clerk - Loughborough, United Kingdom - Leicestershire Partnership NHS Trust

Leicestershire Partnership NHS Trust Loughborough, United Kingdom

6 days ago

Permanent

Description

Job summary

An opportunity has arisen to joinour dedicated Booking Office team, based at Loughborough Hospital. Working aspart of our Booking Office team, you will be central to the operation of theMSK service within LPT.

you will come into regulartelephone contact with patients accessing all of our clinics, around the Cityand County . Youwill also provide administrative support as required to those therapy teams.

Accessing the SystmOne electronicpatient record system to record referrals, book appointments and note keycomments regarding interactions, it is important that you are confident to usea phone with headset and a computer. Full training to use SystmOne will beprovided. Due to the nature of the role, a telephone usage test may beadministered as part of the interview process.

We are aware that there will be asteep learning curve on joining the team, and want you to be reassured that youwill be trained and supported every step of the way. Due to the nature of therole and of the Booking Office function, home working is not suitable for thisposition.

The Hours of working will be to Monday to Friday

Main duties of the job

The majority of your time will be taken up by making and receiving calls from and to patients and their representatives. Most of these conversations will involve routine enquiries, including patients calling to refer themselves in for physiotherapy. For a lot of our patients, a telephone call to the Booking Office is the first contact they have with our service so obviously we want the experience to be a positive one.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Job description

Job responsibilities

If you like what you've read and wouldlike more information on the duties and responsibilities of this role, pleaseclick onto the attached Job Description and Person Specification.

Person Specification

Experience

Essential

Recent experience with databases/data inputting

Experience of working to strict deadlines

Experience of working in an office environment

Customer service experience

Desirable

Experience in use of SystmOne software package

Qualifications

Essential

English GCSE or equivalent work, life, skills and knowledge.

Key board qualification

Desirable

Hold or be working towards ECDL

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