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    VP, Professional Services - London, United Kingdom - Pendo

    Pendo
    Pendo London, United Kingdom

    6 days ago

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    Description

    Responsibilities

    • Leadership and Strategy: Lead the Professional Services team, setting a clear vision and coherent strategy to achieve overall business goals. Drive the team towards operational excellence and customer impact.
    • Profit and Loss (P&L) Management: Take full P&L responsibility for the Professional Services division, ensuring the team operates at a positive margin for both Professional Services and recurring revenue.
    • Revenue Leadership Team Participation: Act as a key member of the Revenue Leadership Team with other peer leaders building growth and value strategies for existing and future customers.
    • Bookings, Revenue, Margin Forecasting: Provide reliable and accurate forecasting for the professional services and select recurring revenue functions on a weekly basis.
    • Team Development and Growth: Recruit, mentor, and develop a high-performing global team. Foster a culture of continuous improvement, evolution, and professional growth. Balance time effectively between our recurring services offerings, one-time services offerings, and transformational services offerings.
    • Cross-Functional Collaboration: Work closely with Sales, Customer Success, and Product teams to align strategies, ensuring cohesive growth and customer success. Create short-term programs to redeploy customers in need of value reset.
    • Services Portfolio Design: Oversee the offers and success measures of our Professional Services team, including the design and pricing of Onboarding, Consulting, Technical Account Management, Education, and Managed Services offerings.
    • Service Delivery Excellence: Oversee the delivery and structure of professional services offerings, ensuring high-quality standards and alignment with customer needs and expectations.
    • Customer Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and ensuring their success with Pendo's platform and offers.

    Minimum Qualifications

    • Bachelor's degree in Business, Management, or a related field; Master's degree preferred.
    • Minimum of 10 years of experience in professional services, with at least 5 years in a leadership role within a SaaS company.
    • Demonstrated experience in managing P&L and operating profitable teams.
    • Proven ability to lead and scale professional services teams in a high-growth environment.
    • International contracting and delivery experience
    • Excellent communication, leadership, motivation, and strategic thinking skills.
    • Deep understanding of the SaaS industry and customer value dynamics.
    • Strong ability to work cross-functionally with all areas of the overall business.
    • Perspective on how to scale services via solutions & services partners, SIs, and remote delivery hubs.
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