Customer Success Manager, Corporate Sector - City of London, Greater London, United Kingdom - Tadaweb

Tadaweb City of London, Greater London, United Kingdom

2 weeks ago

Description

Tadaweb is a Series-B venture funded technology company founded and based in Luxembourg with offices in UK, France, Canada and USA. Founded 11 years ago, Tadaweb's mission is to make the world safer by empowering the human mind with the right information at the right time. Tadaweb offers a SaaS platform that makes OSINT investigations more effective and efficient and that follows ethical principles, only relying on publicly available information and actively supporting the implementation of customer policies. Tadaweb is known within the industry for its "nothing is impossible" attitude and family-first culture, as well as its emphasis on trust, ethics, and transparency.

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

About the job:

Tadaweb is hiring a Customer Success Manager for its emerging corporate sector business. This is a high performing, mid-career, self-starting individual contributor who will have a client-facing role in support of clients based initially in UK (but growing globally) who utilize Tadaweb's SaaS platform to make their OSINT investigations more effective and efficient.

This role will be based in our London Office in Angel and require around 25% travel to meet with customers in UK (mostly London) and more broadly as the business grows. It will require collaboration with internal stakeholders located across multiple time zones.

Scope of work:

You will build and maintain relationships with our users and key customer stakeholders based on trust, transparency and a commitment to their mission success.
You will train and mentor our customers on our platform to deliver maximum value on open-source data collection and analysis.
You will work closely with prospective customers to help them evaluate the Tadaweb platform and understand its value
You will be problem solving daily and helping customers with use cases that push what is technically possible.
You act as the voice of the customer internally to communicate feedback and requests to a cross-functional product team.
You will research, explore and help implement new technologies to help our customers

Your profile:

Experience with collection of Publicly Available Information (PAI), production of OSINT and/or OSINF, internet investigations, or thorough online research either in or engaged with commercial entities
Strong entrepreneurial drive, comfortable preparing and delivering product demonstrations, training workshops and customer briefs.
A passion for both international current affairs and information technology advancements.
An ethical, legal and transparent approach to data collection.
Ability to obtain and maintain a basic level of security clearance relevant to our commercial customers.
Fluent in English (spoken and written) with other languages desirable

You get bonus points if you have any of the following:

Exposure to social network analysis, and knowledge of clear, deep and dark web investigation.
Experience in the Financial Services or Insurance sectors
Experience as an all source analyst, business intelligence analyst or, with financial investigations.
Experience working within a SaaS or digital consultancy environment.
Ability to explain complex and time-sensitive issues to users in a simple manner.
Experience with data analytics, or data and network analysis.

Our offer:

The opportunity to join a rapidly growing tech company, with strong product-market fit and an ambitious roadmap and be at the heart of the growth engine for the company
The chance to join a human-focused company that genuinely cares about its employees and core values.
A focus on performance of the team, not hours at the desk.
A social calendar including family parties, game nights, annual offsites, holiday events and more, with an inclusive approach for both younger professionals and parents.

This role will be based in the Tadaweb London office with initial training requiring some travel to our Luxembourg HQ, to meet colleagues and learn the product differentiators, and then ongoing regular travel in UK to see customers.

Tadaweb is an equal opportunity employer and we strive to have a team with diverse perspectives, experiences and backgrounds.

Our culture:

Our company culture is driven by the core values of family first, nothing is impossible and work hard, play harder.
There's a healthy and positive culture to care about employee wellbeing by creating a great workplace, which shows up in the investments we make in our offices and social perks.

#customersuccess

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